Stop Describing, Start Resolving: The Power of Visual Agentic AI Are your customer support metrics stuck? Low first-call resolution, repeat service visits, and frustrated customers
AI has immense potential for CX —but how do you separate hype from real solutions that transform business operations? Join Jon Burg (VP of Strategy)
Generative AI (Gen AI) is rightfully garnering incredible attention and healthy skepticism. Join us on a fireside chat to explore the state of the art
What do the developments in the AI space mean for your service organization? For the service industry, the past few years have focused on improving
Oracle, partnering with TechSee, thinks it is necessary to move toward the next generation of visual engagement tools. In this webinar, with Rick Shimko, Senior
Explore CX trends for 2023 driving demand for automation, technological pitfalls with computer vision AI, strategies and processes changes to drive the return on your
Customers are very clear on what they want. Almost half expect faster service. 2 in 3 want visual guidance. And 91% of customers are open
Having a self-service option allows your organization to deflect repetitive calls, lowering call volume and reducing operational costs. However, 91% of self-service chatbot interactions fail.
Robust platform integrations and API libraries are good for more than just going-live faster and easier. These technologies provide unlimited flexibility, allowing you to truly
Service organizations need innovative solutions to better support their field technicians in complex jobs. TechSee and Vuzix have partnered to deliver a hands-free visual assistance
During the pandemic, enterprises turned to visual assistance to help them serve customers remotely. In the process, they’ve collected a massive amount of visual data
Customer service leaders are required to develop a culture of excellence in their contact centers, especially in 2021 – when agents are handling more complex
