During the pandemic, enterprises turned to visual assistance to help them serve customers remotely. In the process, they’ve collected a massive amount of visual data

Customer service leaders are required to develop a culture of excellence in their contact centers, especially in 2021 – when agents are handling more complex

We live in a ‘remote first’ world where visual engagement is an integral part of human interactions. Visual engagement is way beyond just ‘see what

Have you considered that contact center agents and field service technicians may be the best placed salespeople within your organization? Through regular contact with customers,

The rules of customer service are being rewritten in 2021. Service organizations now play a critical role when interacting with consumers, who expect empathy that

With the rise of ‘contactless service’ in 2021, organizations are realizing that remote support is not just about implementing a tool, it’s a multi-phase journey.

Service activities have never been so complicated and rewarding as they are in 2021. On the one hand, service leaders face unprecedented changes such as

68% of all consumer electronics returns fall under the umbrella of No Fault Found (NFF) — situations when an item is returned despite functioning properly

Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is

In an unstable economy ushered by the pandemic, business resilience is the main objective constraining enterprises across industries. The new normal has become an unprecedented

Avoiding customer churn has always been a priority for service organizations, with almost 40% of cases driven by high-effort customer service. Recent events have also

Enabling closer collaboration between contact center agents and field technicians is rapidly becoming a critical objective of customer service leaders. Even before the pandemic it