Visual AI Solutions for Telecom CX
AI and AR-driven visual solutions slash overhead and streamline the entire customer experience.
The Impact of Visual Innovation
TechSee’s visual solutions not only address specific telecom challenges but also offer broad operational benefits, ensuring telecom providers can deliver exceptional service while optimizing costs and resources.
Truck Rolls Saved
Annual Savings
Self-Service Success
NPS Improvement
End-to-End Experience
From self-service to call centers to field technicians, TechSee’s suite of tools elevates service quality and operational efficiency to new heights.
Simplify Self-Service
Streamline customer self-service with AI-driven visual guides. From setup to troubleshooting and even to billing, enable customers to resolve issues independently, lowering call volumes.
Containment Rate: + 40%
CSAT Improvement: + 92%
Enhance Remote Service
In cases where customers are unable to resolve an issue independently, immediate and effective visual support slashes AHT and boosts FCR, redefining remote customer assistance in telecom.
AHT Reduction: - 20%FCR Improvement: + 288%
Empower Technicians
No matter how great the self-service and call center performance, occasional technician dispatches will still be necessary. Optimize real-time resolutions by giving technicians the power of visual assistance.
Truck Rolls Saved: - 41%
Operational Savings: $1M / Year
CO2 Reduction: 74,000 Tons
Tried and Tested Telecom Solutions
Self-Install for Fiber & More
TechSee’s visual AI transforms the fiber installation process, enabling customers to self-install with confidence. This solution significantly lowers operational costs by reducing the need for technician visits. With AI-guided visuals, customers achieve over 90% success in telecom self-installs, reducing technician dispatches and elevating self-reliance.
Transforming Troubleshooting with Visuals
TechSee cuts through troubleshooting complexities, offering faster resolutions and elevating CX. This visual approach leads to significant savings by decreasing call volumes and enhancing support efficiency, including collecting vital information during hold times.
Field Service Excellence with Visual AI Job Verification
Visual assistance accelerates technician training and enhances job verification processes. By providing AR overlays and AI guidance, new technicians ramp up faster, and job quality is verified in real-time, ensuring compliance and satisfaction.
Ready for Tomorrow’s Telecom Challenges
As the telecom industry evolves, TechSee’s adaptable visual support solutions ensure your services remain cutting-edge. From fiber today to fixed-wireless access tomorrow, we’re not just solving current telecom issues but are fully equipped to meet future challenges, keeping you ahead in a competitive landscape.
Sophie AI: Next Generation CX
With Sophie AI, seamlessly integrate AI and AR into telecom operations. Elevate service across all touchpoints, ensuring your telecom services are future-ready.
Sophie AI Platform
A comprehensive AI and AR integration platform that powers seamless visual engagement across customer service, field service, and self-service domains within the telecom industry.
Sophie AI Agents
Autonomous service solutions within the Sophie AI Platform that leverage visual AI and AR for automated customer assistance, offering intuitive and scalable self-service options.
Sophie AI Assist
Support tools for service staff, providing real-time visual guidance and AI-driven insights to enhance the quality and efficiency of customer support interactions.
