Own the Last Mile with AI-Powered Connectivity
Visual WiFi Diagnostics & Automation Built for Telecom Leaders
Win the Home. Retain the Customer.
In today’s market, telecom success is defined inside the home. Whether you’re delivering fiber or fixed wireless, the customer’s lived experience, WiFi coverage, setup success, real-time resolution is what drives loyalty, churn, and cost.
Sophie AI is a telecom-grade automation platform built to transform in-home service. It combines AI-powered agents, live remote support, and deep diagnostics into one integrated solution. With Connectivity Guru and Sophie Live, your teams gain the tools to resolve problems faster, contain costs, and deliver the experience your network promises.
The In-Home Experience Is a Business Issue
Connectivity failures are driving real financial impact:
- 45% of FWA and broadband churn ties directly to performance issues
- 10 to 15% of all churn occurs within the first 90 days
- Every avoidable truck roll costs between $150 and $1,000
Customers don’t distinguish between signal types or device failures. If it doesn’t work, it’s your fault. And your brand that takes the hit.
Sophie Live
Visual Support That Sees and Solves
- Launches instantly with no app required
- Provides a shared visual view for faster issue identification
- Reduces AHT and repeat calls with first-contact resolution
- Captures service data for training, automation, and trend analysis
Connectivity Guru
See the Problem. Solve It. Prove It.
- Creates digital twins of the home, showing WiFi connectivity heatmaps
- Runs across Android and IOS, using the customer’s phone
- Detects visual and signal-based reasons for signal degradation, congestion, and interference
- Visually guides resolution steps, simulating optimal hardware placement and verifies success
- Captures a connectivity “birth certificate” at install or repair for future reference
Value Across the Lifecycle
Self-Install and Activation
Visual AI Agents walk customers through setup and confirm full-home coverage, reducing onboarding churn and improving digital containment.
Contact Center
Agents use Sophie Live and Connectivity Guru to pinpoint the issue in real time, avoid escalation, and resolve with confidence.
Field Service
Techs arrive informed, follow guided workflows, and confirm job completion visually. No second visits. No guesswork.
Ongoing Support
Secure, visual scan data is captured and stored, enabling faster, more informed resolution if issues return.
Value Across the Lifecycle
Self-Install and Activation
Visual AI Agents walk customers through setup and confirm full-home coverage, reducing onboarding churn and improving digital containment.
Contact Center
Agents use Sophie Live and Connectivity Guru to pinpoint the issue in real time, avoid escalation, and resolve with confidence.
Field Service
Techs arrive informed, follow guided workflows, and confirm job completion visually. No second visits. No guesswork.
Ongoing Support
Secure, visual scan data is captured and stored, enabling faster, more informed resolution if issues return.
Own the Last Mile
The future of telecom service isn’t just fast, it’s smart, visual, and always-on. With Sophie AI, Sophie Live, and Connectivity Guru, your team is equipped to win the customer experience battle where it matters most: inside the home.
