The Intelligence Engine of Visual Agentic AI

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Beyond Answers. Deliver Outcomes.

Most AI can provide information. Sophie Knowledge delivers real-world resolution. Sophie Knowledge unifies your product data, tribal knowledge, service logic, and visual context into a continuously learning system that empowers users, agents, and technicians. Sophie Knowledge that doesn’t just respond. It resolves.

Powered by MultiModal AI and Visual Intelligence

Sophie Knowledge brings the vision of service automation to life. Trained on hundreds of millions of service sessions across industries, Sophie AI’s proprietary models combine:

Visual Models

Content Models

Data Models

Visual Models

Proprietary Visual Intelligence models can identify devices, environments, and issues - enabling automated, visual guidance and full resolution.

Content Models

Start with Sophie AI’s pre-built industry-specific GPT models. Go further with custom training and tribal knowledge capture. Automatically provides the next-best-action with a blend of text, voice and visual user guidance.

Data Models

Advanced reasoning extracts and optimizes next-best-actions to automate workflows, and seamlessly sync AI actions via pre-built integrations platforms like Salesforce, ServiceNow, and more.

The Closed Loop Advantage

Unlike point solutions, Sophie Knowledge evolves with your business:

  • 1
    Capture
    Automatically capture or ingest service and product voice, visuals, and text to rapidly customize your AI Knowledge.
  • 2
    Deploy
    Activate your AI models instantly across Sophie Live, Fast Lane flows, Agent Assist, and AI Agents.
  • 3
    Improve
    Every ticket, session and guided step, feeds back into the system, for rapid improvement and scaled impact.

Built for Real-World Impact

Already proven across millions of real-world customer and field technician interactions, Sophie Knowledge delivers real-world ROI:
Over
0 %

Reduction in churn

in the customer’s first 30 days
Over
0 %

self-service containment

for complex setup and troubleshooting
Over
0 %

Reduction in AHT

for complex issues with multimodal, visual Agent Assist
Over
0 %

Reduction in truck rolls

introducing well over $100M in operational savings
Over
0 %

Improvement in CSAT & NPS

in the customer’s first 30 days

Verticalized, Specialized Applications

Sophie Knowledge doesn’t just provide best-next-actions. Sophie transforms your service organization with verticalized, specialized applications already tested and proven at scale.
Custom-built for telecom, smart home and security, Connectivity Guru visualizes and optimizes whole home WiFi and cellular connectivity. 

Using only the smartphone already in your pocket, Guru uses spatial AI to visualize the home’s connectivity on a 3D heatmap. This is the world’s first AI designed for connectivity certification, setup, and troubleshooting.

Upskill any AI Agent, voice bot, or chatbot with Sophie AI’s unique visual knowledge and experience. Start quickly, with Sophie’s off-the-shelf visual models, read or extract any text, identify devices, and more. Level up with custom, scalable visual models that identify your unique products, automate troubleshooting, and guide users at every step.

Native integrations into your preferred solution providers enable rapid deployment, seamless customer experiences, and measurable impact.

Why Sophie Knowledge

This is far more than another AI-trained knowledge base.

Sophie Knowledge is platform intelligence that turns expertise into scalable action, across contact centers, self-service, and field service. With Sophie Knowledge at the core, enterprises can confidently evolve from today’s service KPIs into tomorrow’s AI-first operations.

Discover how Sophie Knowledge powers the future of service.

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