Resources Webinar
2024 Generative AI in CX: Strategy, Technology, Scale
This webinar explores the potential of generative AI for the customer experience in 2024 and the near future.
Published February 29, 2024
Generative AI (Gen AI) is rightfully garnering incredible attention and healthy skepticism. Join us on a fireside chat to explore the state of the art in strategy and technology, providing attendees with practical best-practices for their own AI planning.
This webinar explores:
- What are the limits of today’s Gen AI?
- Common risks, pitfalls and how to avoid them
- How to identify the ideal Gen AI pilot
- Defining the ROI of Gen AI in CX
Speakers: Hagai Ben Avi, VP Product and Jon Burg, Head of Strategic Marketing.