2024 Generative AI in CX: Strategy, Technology, Scale

Generative AI (Gen AI) is rightfully garnering incredible attention and healthy skepticism. Join us on a fireside chat to explore the state of the art in strategy and technology, providing attendees with practical best-practices for their own AI planning.

This webinar explores:

  • What are the limits of today’s Gen AI?
  • Common risks, pitfalls and how to avoid them
  • How to identify the ideal Gen AI pilot
  • Defining the ROI of Gen AI in CX

Speakers:  Hagai Ben Avi, VP Product and Jon Burg, Head of Strategic Marketing.

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