In uncertain times, field service organizations inevitably find themselves on the front lines. Keeping critical equipment up and running means leveraging the latest technologies to
For decades, contact centers have battled to balance the KPIs that measure operational efficiency and customer service excellence. Now an emerging technology, Remote Visual Assistance,
Over the next few years, Intelligent Personal Assistants are going to get much smarter, more predictive, more proactive… and much more visual. Is your company
It’s never been easier for your customers to cancel contracts and defect to the competition. And in almost 40% of cases, it’s the direct result
As enterprises look for better ways to keep their customers loyal, fresh thinking is turning decades of received wisdom on its head. Instead of going
The Smart Home revolution is picking up pace, but there are still high barriers to overcome when it comes to ensuring that connected devices are
