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Safeguarding CX in the age of AI
Artificial Intelligence
Safeguarding CX in the Age of AI
As customer expectations continue to evolve, businesses are increasingly turning to Artificial Intelligence (AI) to enhance Customer Experience (CX). Leading...
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Unlocking CX Success with Techsee
Customer Experience
Adopting CX Innovation: How to Overcome the Challenge
In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing...
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TechSee for maximum impact
Customer Experience
Supercharge Your Service Experience with Visuals for Maximum Impact
In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap...
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Artificial Intelligence
What’s New at TechSee in Q1 2024 
TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. Our...
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Introducing AI-automated fiber customer installation
Artificial Intelligence
AI-Automated Fiber Customer Installation: A Seamless Self-Service Solution
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America...
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Conversational AI for CX Automation
Artificial Intelligence
Pushing the Limits of Conversational AI for CX Automation
Industry events and news coverage are full of companies offering Generative AI, Conversational AI, chatbots, and AI Agents. However, given...
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The ROI of Generative AI
Artificial Intelligence
The ROI of Generative AI in CX: The Financial Case for AI Automation
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative...
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LLM-Powered CX Automation
Artificial Intelligence
Is LLM-Powered CX Automation Ready for Prime Time?
Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual...
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AI in CX Success
Artificial Intelligence
AI in CX Success: Finding Your Ideal Starting Point, Scaling Up
Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the...
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AI in CX Automation
Artificial Intelligence
AI in CX Automation: It’s Not All or Nothing
Customers expect a seamless and personalized experience from every business in today's digital age. As a result, companies are increasingly...
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LLMs in CX
Artificial Intelligence
LLMs in CX: The Promise and the Potential Pains
Generative AI, such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX)...
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Company
2023 Wrapped – Multi Sensory AI & Remote Assistance Year in Review
      
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Customer Experience
Whirlpool and TechSee Win Silver in the UK Customer Experience Awards 2023
Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. NEW YORK and LONDON, November 7, 2023...
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customer service week
Customer Experience
Great Customer Service: The Rent Paid for Loyalty
In the world of customer loyalty, service is the currency paid. It's a fundamental truth backed by decades of research...
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Contact Center
Do Normal People Want to Use Generative AI?
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set...
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