Deliver Whole-Home Connectivity with
Empower your field teams, support agents and delight your customers with AI-powered whole-home connectivity.
The Challenge: Connectivity Is the New Battleground
Always-on customer connectivity is a strategic imperative: driving growth and churn. Today’s customers don’t care about your tech, RSSI, or diagnostics. They care about one thing: Does my WiFi work where I need it? When it doesn’t, they leave.
Connectivity defines your customer experience. For good, and for bad. Great connectivity drives customer satisfaction, ARPU, growth, and your cost-to-serve. Connectivity defines your customer experience. For good, and for bad.
The Solution: Connectivity Guru Across Every Touchpoint
Whole-home connectivity guarantees require a new generation of AI, custom-built for last-mile connectivity. Connectivity Guru simplifies and scales every element of whole home connectivity, from customer setup and sales, to service, network operations and WiFi+ home certification.
Put simply, Connectivity Guru simplifies and upgrades every step in your customer journey, improving revenues and CX, while reducing churn and overhead.
Practical & Proven Platform
Reduction in repeat truck rolls
First-Time Fix rate
Early-life churn reduction
Average Monthly Savings
Average Monthly Savings
Smarter CX at Every Touchpoint
Improve customer confidence and conversion rates with remote visual consultations and instant, 3D connectivity visualizations.
Improve customer self-install success (QoI – quality of install), activation rates and churn rates with AI Agents that visually guide customers, step-by-step, through the entire setup and activation process. Capture deep connectivity insights to enable future troubleshooting and upsales.
Deliver faster first-call resolution and improve CSAT by giving your remote agents the
- Connectivity insights
- AI assistance
- Visual tools to easily diagnose and guide customers through troubleshooting and upsales.
After confirming that dispatch is required, remotely assess connectivity history and capture job requirements. While on-site, AI Assist guides technicians at every step, providing deep, intuitive insights
Deliver Whole Home Guarantees
You cannot fix what you cannot see. Connectivity Guru provides your technicians, agents and customers with a clear, visual representation of the home’s WiFi connectivity.
Connectivity Guru empowers technicians, agents and customers to:
- Easily identify and diagnose issues
- Visualize connectivity issues across the home
- Optimize WiFi coverage and explain upsales recommendations
- Automate whole-home WiFi certification with visual proof of coverage
- Capture connectivity performance into your field and CRM systems
Practical, AI-Powered WiFi Connectivity Solutions
- Automated, connectivity signal data insights (RSSI, QoS, congestion)
- AI-powered visual / spatial home scan (Android or iOS)
- An anonymized digital twin visualizes connectivity as a heatmap
- Preserve key spatial insights with optional pins and notes
- Automatically sync all connectivity data to CRM and work order for future reference
- Automate whole home certification (job verification)
Built for the Enterprise
Seamlessly integrated into field service flows
Customer consent before every scan (optional)
No photo storage (metadata only)
Automated anonymization of visual / spatial analysis results (Digital Twins)
Compatible with major CRMs and FSMs
Compliant with global data regulations
Secure SDK and API integrations
Deliver Whole Home WiFi Guarantees, with Connectivity Guru
