Experience always-on connectivity, powered by Agentic AI
Envision Total Connectivity Satisfaction
Delivering always-on customer connectivity is challenging.
Connectivity Guru simplifies and upgrades every step in your customer journey, improving revenues and CX, while reducing churn and overhead.
Smarter CX at Every Touchpoint
Improve customer confidence and conversion rates with remote visual consultations and instant, 3D connectivity visualizations.
Improve customer self-install success (QoI – quality of install), activation rates and churn rates with AI Agents that visually guide customers, step-by-step, through the entire setup and activation process. Capture deep connectivity insights to enable future troubleshooting and upsales.
Deliver faster first-call resolution and improve CSAT by giving your remote agents the
- Connectivity insights
- AI assistance
- Visual tools to easily diagnose and guide customers through troubleshooting and upsales.
After confirming that dispatch is required, remotely assess connectivity history and capture job requirements. While on-site, AI Assist guides technicians at every step, providing deep, intuitive insights
Integrated, Easy Activation
Analyze and Visualize
Automatically built deep connectivity data analysis, and visual-spatial analysis. Clearly understand and explain the root causes of connectivity gaps, guide hardware placement, and document connectivity history.
AI Assist for Agents and Technicians
Upgrade every team member and contractor’s performance, with purpose-built Sophie AI Assistants that specialize in connectivity solutions across your product line. Real-time AI Assistants automate and augment your human resources, for faster, more efficient service and sales.
Universal Compatability, Native Integrations
Connectivity is too important to resort to an isolated, point solution. With support for all mainstream operating systems and integrations across both CRM and CCaaS providers, Connectivity Guru brings native connectivity solutions to your users, agents and technicians, with technology that integrates seamlessly into your existing infrastructure.
AI Agent for Full Automation
Scale up and optimize your connectivity service and sales, with customized Sophie AI Agents. These autonomous agents deliver 24/7/365 always-on, user-friendly service and sales, based on your business requirements, and the customer’s real-time connectivity needs.
Discover the Connectivity Guru Difference
