12 Ways Visual Assistance Can Help Customer Service Drive Revenue
The future of customer service is about transitioning from cost centers that resolve issues to profit centers that increase revenue by generating upsells. According to
The future of customer service is about transitioning from cost centers that resolve issues to profit centers that increase revenue by generating upsells. According to
It’s no secret that customer service is a money drain. And the better service you want to provide, the more money you have to spend.
Remote visual assistance has become firmly entrenched in many customer service workflows today. The technology is being driven by a growing focus on reducing customer
Several months into the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. With sky-high demand for technical
As we move into 2021 with the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges. U.S. consumers remain uncomfortable with allowing service
Several months into the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. An initial survey on customer
The uncertainty that has emerged from COVID-19 has created the need for strategic cost optimizations in almost every organization. At the same time, more and
In the new normal shaped by COVID-19, many IT departments face the challenge of supporting a newly formed or extended work-from-home (WFH) staff structure, a
Technician utilization has long been a critical KPI for field service organizations. Measuring and maximizing the time spent on service delivery, as opposed to travel
Customer service agents and field service technicians have traditionally been two totally separate departments. Both are ‘keepers of knowledge’ – the former has knowledge of
In the new normal, enterprises understand that they need to address the safety expectations of their customers in order to achieve the business resilience necessary
Discover exactly what consumers expect and demand from service providers during the COVID-19 pandemic – download the survey report that lays it all out.