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2023 Customer Service in Statistics is a dive into the most relevant and popular customer service data points and how TechSee’s advanced AI capabilities drive
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The pandemic has changed churn trends in the insurance industry in shocking ways. Today, consumer stickiness is impacted far more by the customer experience. Most
Where there’s smoke there is fire, and 67% of customers are not satisfied with the service they receive in 2022. This report dives into why.
In the shadow of COVID-19, many IT organizations found themselves faced with the challenge of supporting a newly formed or extended work-from-home (WFH) staff. While
More and more companies are recognizing that ‘contactless’ goes hand in hand with ‘effortless’ – reducing customer effort in the new normal means addressing safety
