As we move into 2021 with the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges. U.S. consumers remain uncomfortable with allowing service
Several months into the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. An initial survey on customer
The uncertainty that has emerged from COVID-19 has created the need for strategic cost optimizations in almost every organization. At the same time, more and
In the new normal shaped by COVID-19, many IT departments face the challenge of supporting a newly formed or extended work-from-home (WFH) staff structure, a
Technician utilization has long been a critical KPI for field service organizations. Measuring and maximizing the time spent on service delivery, as opposed to travel
Customer service agents and field service technicians have traditionally been two totally separate departments. Both are ‘keepers of knowledge’ – the former has knowledge of
In the new normal, enterprises understand that they need to address the safety expectations of their customers in order to achieve the business resilience necessary
Discover exactly what consumers expect and demand from service providers during the COVID-19 pandemic – download the survey report that lays it all out.
This document presents six case studies of TechSee customers, explaining how they are putting Visual Assistance at the core of their strategies for ensuring service
In uncertain times. enterprises need to embrace new operational models that enable them to deliver uninterrupted, contactless customer service while ensuring employee safety and supporting
Find out how consumer electronics companies are using AR-powered Visual Assistance technology to prevent No Fault Found product returns.
Faced with rapidly rising costs and knowledge loss due to an aging workforce, field service organizations are turning to Computer Vision AI to solve three
