In the new normal, enterprises understand that they need to address the safety expectations of their customers in order to achieve the business resilience necessary
Discover exactly what consumers expect and demand from service providers during the COVID-19 pandemic – download the survey report that lays it all out.
This document presents six case studies of TechSee customers, explaining how they are putting Visual Assistance at the core of their strategies for ensuring service
In uncertain times. enterprises need to embrace new operational models that enable them to deliver uninterrupted, contactless customer service while ensuring employee safety and supporting
Find out how consumer electronics companies are using AR-powered Visual Assistance technology to prevent No Fault Found product returns.
Faced with rapidly rising costs and knowledge loss due to an aging workforce, field service organizations are turning to Computer Vision AI to solve three
As the world grapples with the ongoing COVID-19 crisis, companies around the world are turning to a range of solutions to ensure customer and employee
Although most customers demand DIY options when it comes to self-installing electronic devices, millions of consumers still experience severe difficulties. Simplifying the process is a
Dig down into the data on the Smart Home devices that consumers struggle with, the tasks they find trickiest and what they want from Smart Home support.
Customer churn is a huge and growing issue for insurers – download the survey report that address the aspects of customer service that make policyholders quit.
Why are they leaving – and how can you stop it? Read exciting new 2019 research into the reasons for churn in telecom and how to reduce it.
With customer churn at crisis levels across multiple industries, download the survey report that identifies the key customer service pain points that cause attrition.
