Liad Churchill, Head of Brand Communications, Author at TechSee

Case studies show the power of TechSee & Salesforce joining to raise the bar for service delivery & customer support with visual assistance

5 tips to ensure your contact center RPA will deliver results in terms of efficiency, agent and customer satisfaction, and cost savings.

Now is the time to discover the true scope and benefits of remote visual assistance as an innovative and practical technology

Learn how AR-driven visual assistance plays a crucial role in field service improvement in four different operating scenarios

Discover how these advanced remote support practices can enable your business to survive in today’s ever-changing environment.

Quality customer service is expensive, but you can’t cut it! Optimize customer service costs and offer better service with visual assistance.

Five factors that are driving the paradigm shift in the new reality of field services from traditional service to remote service delivery.

The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.

A new survey shows changing customer expectations about service delivery during COVID-19 and the emerging role remote support is playing.

Improve field service organization costs with these ideas that are proven to achieve savings over the long term while improving CX.

Learn five reasons why customer effort score (CES) is emerging as a key field service performance metric necessary to drive success.

Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.