Liad Churchill, Head of Brand Communications, Author at TechSee

The path to remote support is long-term and multi-phased. Use this Maturity Model to evaluate your remote support capability.

A new survey shows changing customer expectations about service delivery during COVID-19 and the emerging role remote support is playing.

Improve field service organization costs with these ideas that are proven to achieve savings over the long term while improving CX.

Learn five reasons why customer effort score (CES) is emerging as a key field service performance metric necessary to drive success.

Learn the best call center cost reduction strategies, including ideas to reduce call volume, resolve issues faster, and optimize staffing.

Let Augmented Reality boost your field service efficiency, optimize scheduling, support complex equipment, and deliver results-driven outcomes.

Computer vision has become a key to personalizing the customer experience in sales and commerce, marketing and customer service.

Holiday gift returns is an unpleasant ordeal businesses dread. Learn how AR platforms reduce customer returns and boost satisfaction!

Discover why companies are increasingly focusing on AI technology as a means of transforming their customer service operations.

Find out what are the challenges and solutions to making IoT onboarding a smooth process for device users

Enterprises are wary of implementing chatbot tech, it’s new and success is not guaranteed. Here are new pricing models to help reduce risks.

As co-browsing for customer support gains popularity, take a look at how it’s being incorporated in the technology domain.