The Shift to AI Proactive Customer Service
For years, proactive customer service has been a top priority. Most organizations claim to be moving in that direction, and many have already introduced alerts,
Liad Churchill, Head of Brand Communications
Artificial Intelligence and Deep Learning expert, Liad Churchill, brings depth of knowledge in marketing smart technologies.
Author Posts
Trends in Home Builder Customer Service: How Support Is Becoming Part of the Home Experience
For home builders, some of the most important customer service moments begin after the home is technically complete. That is when the homeowner starts using
5 Ways Home Security Brands Are Improving Customer Experience with AI
Home security brands used to compete mainly on monitoring, equipment, installation, and response time. Those still matter, but they no longer define the full customer
Onshore vs Offshore Call Centers: Why Location Doesn’t Fix Customer Service
At its March Open Meeting, the FCC introduced new proposals aimed at limiting the use of overseas call centers and improving customer experience. The discussion
What Analysts Are Saying About Visual AI in Customer Service
A new category is starting to take shape in customer service. For years, AI has focused on improving conversations. Chatbots, copilots, and large language models
Why AI Is Failing to Reduce Contact Center Costs
Customer service leaders are under growing pressure to adopt AI. The expectation is clear: improve efficiency, increase self-service, and reduce contact center costs. Yet the
Home Wi-Fi Instability Is Reshaping the Service Model Inside the Connected Home
Home connectivity has become the foundation of how households work, communicate, and manage daily life. From remote work and streaming to smart home automation, the
The Biggest Contact Center Mistakes in the AI Era (And Why They Still Happen)
AI has quickly become one of the most heavily funded areas in customer service. Most contact centers today are already experimenting with automation, copilots, and
How AI Can Enhance Customer Service Agent Productivity Beyond Automation
Over the past few years, AI has become a central part of how contact centers operate. Most service organizations have already seen the first wave
The Home Experience Is The New Battleground
Customers experience the home as one ecosystem. The brands that win will be the ones that can see it clearly and manage it that way.
Customer Experience in Telecom: Why Everything Begins and Ends in the Home
Telecom leaders talk about customer experience as if it were a broad, multi-dimensional concept. They reference omnichannel touchpoints, digital journeys, NPS scores, agent training, self-service
Building a Telecom AI Strategy That Works in the Real World
Telecom executives face intense pressure to define an AI strategy that reduces OPEX, improves customer experience, and prepares the organization for the next wave of
