Transform Your CONTACT CENTERS
Increase agent productivity and delight your customers with Intelligent Visual Assistance
Supercharge Your contact center with visual Service
Bridge the visual gap between customers and contact centers with remote visual customer assistance. Automate info collection, allow agents to see what their customers see, and visually guide them to resolution their smartphone or tablet.
Maximize PERFORMANCE
THE ENTERPRISE MARKET LEADER
PATENTED WEB-BASED SOLUTION
Reduce customer effort with web-based technology that doesn’t require an app download.
AI-POWERED VISUAL AUTOMATION
Empower your teams with automated visual flows, live assistance and advanced computer vision AI for faster issue resolution.
ENTERPRISE-GRADE PLATFORM
Best-in-class innovation and reliability integrated into the tools and platforms you already use.
<span data-metadata=""><span data-buffer="">Reduce AHT
<span data-buffer="">Automated visual flows collect key visuals and information before an agent is assigned. During support calls, live visuals allow agents to easily and quickly guide users.<span data-metadata="">
<span data-buffer="">Improve FCR<span data-metadata="">
<span data-buffer="">Empower agents with best-in-class technology. Allow agents to see what their customers see and visually guide them to full resolution across the web, mobile, and desktop.<span data-buffer="">
<span data-buffer="">Reduce Demand<span data-metadata="">
<span data-buffer="">Step into the future. Automate customer issue resolution with integrated, automated AI-powered visual guidance. This isn’t a dream - our AI already live across Fortune 100 brands.<span data-buffer="">
EXPLORE OUR KEY FEATURES
Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.
Allow customers to share photos with a single click, on demand or when connectivity is weak or down.
Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.
Enable agents to guide customers by non-intrusively sharing their mobile app or screen.
Enable agents to guide customers by non-intrusively sharing their desktop.
Send text messages, including predefined phrases and links, during visual sessions.
Check network connectivity in different locations within the customer’s premises.
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.
Redefine SERVICe Automation with Computer Vision AI
Automate live service with visual diagnostics and automated AR guidance. Our patented computer vision AI automatically recognizes devices and diagnoses issues, guiding users and agents to quick resolution.
WHAT OUR CUSTOMERS ARE SAYING
"TechSee helps with the ABB sustainability culture as we are reducing the amount of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate."
"With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs."
"With the pandemic people are very concerned… to be able to use TechSee to virtually enter someone’s home and still alleviate their concerns about their health has been something we can’t replace."
"The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction."
"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients."
"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians."
"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought."
"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."
"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."
INTEGRATED TO THE LEADING CRM & FSM PLATFORMS
Resources
TechSee Live Contact Centers DataSheet
Learn all about TechSee's intelligent visual support solution for contact centers.
Vodafone NZ - Visual Support - TechSee
See how Vodafone NZ is using TechSee Live Contact Center
The Benefits of Visual Engagement for Contact Centers
An in-depth analysis of how 3 Customer Service KPIs are dramatically affected by visual engagement: NPS, FCR and Truck Rolls.
