Top Insurer Achmea Improves NPS by 11 points

Achmea achieved a 11-point boost in NPS, a shorter claim life cycle and reduced handling costs with TechSee’s Visual Assistance solution.

Published February 19, 2020

Top Insurer Achmea Improves NPS by 11 points

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Leading insurer Achmea recognized the need for efficient claims processing procedures in order to generate a positive policyholder experience and boost loyalty in a fiercely competitive industry. The company aimed to reduce its claim life cycle and cut handling costs, and to improve the accuracy of claim urgency and damage cost estimates.

Download this success story to learn how TechSee helped Achmea improve their core KPIs. Claims resolved on First Notice of Loss (FNOL) have increased, resulting in enhanced customer satisfaction and an 11-point jump in NPS. The overall claim life cycle is down, along with the average claim handling cost.