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Why Your Business Needs A Call Center Digital Transformation
Contact Center
Why Your Business Needs A Call Center Digital Transformation
Traditional call centers just aren’t as effective anymore. As more and more enterprises go through a call center digital transformation,...
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Chatbots Evolution - The Fittest Will Survive
Customer Experience
The Expansion of Chatbots
Even though bots continue to struggle on many fronts some vertical solution are already successfully deployed into the world and...
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10 Tips for Implementing New Technology into Your Call Center
Contact Center
10 Tips for Implementing New Technology into Your Call Center
The pace of the tech evolution is picking up. It’s a constant challenge to identify a solution that will still...
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Innovative Help Desk Solutions That Improve Your Customer’s Experience
Contact Center
Innovative Help Desk Solutions That Improve Your Customer’s Experience
Take an in-depth look at the new visual technology and help desk solutions available that can improve the service provided...
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Teamviewer’s Real Problem: Security vs. Industry Leader
Contact Center
Teamviewer’s Real Problem: Security vs. Industry Leader
When Teamviewer was first launched in 2005, it looked poised to be an industry leader with its innovative technology. And...
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Qualities a Call Center Manager Must Have in Today’s Digital Era
Contact Center
Qualities a Call Center Manager Must Have in Today’s Digital Era
Globalization, technological innovation, and, of course, the COVID-19 pandemic and all that entails, are fundamentally changing many different businesses.Call centers...
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Friday the 13th. 13 Tips to Avoid Bad Luck in a Call Center
Contact Center
Friday the 13th. 13 Tips to Avoid Bad Luck in a Call Center
When Friday the 13th shows up the first month of the new year, it’s definitely an omen to take seriously....
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Experts Share Their Top Choice for 2017 Contact Center Technology
Contact Center
Experts Share Their Top Choice for 2017 Contact Center Technology  
Technology is reshaping our lives at a pace beyond anything we've previously experienced. New technologies are introduced every year and...
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The Search for Scalable Tech Support - Customer Service Meets IoT
Contact Center
The Search for Scalable Tech Support – Customer Service Meets IoT
IOT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of...
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TeamViewer Alternative – What to Consider When Choosing Your IT Tools
Contact Center
TeamViewer Alternative – What to Consider When Choosing Your IT Tools
With TeamViewer posing  a security risk, many in the IT world have been looking for an alternative remote assistance software....
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8 Companies That Help Improve First Call Resolution Rate
Contact Center
8 Companies That Help Improve First Call Resolution Rate
First contact or first call resolution (FCR) is the golden standard of the customer service sphere. Handling customers’ problems the...
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How to Balance Empathy Vs. Improving Call Center Productivity
Contact Center
How to Balance Empathy Vs. Improving Call Center Productivity
The constant pressure to improve call center productivity  creates an ongoing struggle between maintaining empathy for your customers and running...
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Call Center Innovation Ideas: The Startups Leading the Way
Contact Center
Call Center Innovation Ideas: The Startups Leading the Way
As companies invest more in optimizing their call center customer experience, the number of startups that focus on call center...
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What Is The Best Way To Set Up A Technical Support Call Center?
Contact Center
What Is The Best Way To Set Up A Technical Support Call Center?
Setting up a technical support call center is an important milestone for any company. It means that your business has...
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Reputation Is Everything — Eight Apps To Avoid Bad Customer Reviews
Customer Experience
Reputation Is Everything — Eight Apps To Avoid Bad Customer Reviews
When it comes to business, reputation is everything. Consumers have never had more choice — It’s essential to polish every...
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