2022 STATE OF THE SERVICE MARKET SURVEY REPORT

Where there's smoke there is fire, and 67% of customers are not satisfied with the service they receive. This report dives into why.

Published July 20, 2022

Get this resource

Complete the form to access the report.

Fields marked * are required.

First Name *Last Name *Email *Company *Country *TitleCompany size

Where there’s smoke there is fire, and 67% of customers are not satisfied with the service they receive.

This report dives into why. Why are customers not adopting self-service channels? What is a customer’s greatest point of frustration? How can these challenges be resolved with practical innovation? What new technologies are customers ready to adopt?

Insights include Performance Trends & technology adoption addressing:

Why don’t 89% of customers trust chatbots to resolve their issues?
Why do customers struggle to explain their issues in text and voice channels?
Where customers feel most frustrated. Did you know that 95% of customers repeat themselves at least once during a single service inquiry?
And more….