Generative AI for the General Public: Hopes and Fears in 2023

Is Generative AI for Customer Service a good idea? Is the public ready for this innovation? Where are the best opportunities?

Published September 20, 2023

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Global interest in Generative AI is growing exponentially. Customer service industry leaders are looking for ways to take advantage of Generative AI. However, public opinion of Generative AI is split between those alarmed and those optimistic about this technology.

This report dives deep into the state of Generative AI, public opinion on Generative AI, AI adoption trends and strategic considerations in rolling out AI for customer service and customer experience.