RETAIL
Improve the bottom line and reduce operational costs with visual customer engagement.
Streamline Product Purchase, Registration and Warranty Handling
KEY BENEFITS
Reduce operational costs
Eliminate unnecessary returns, product pickups and replacements while reducing call volume.
Deliver personalized sales
Allow your customers to experience products before purchase to avoid no fault found returns.
Increase customer satisfaction
Reduce customer effort with visual, interactive assistance that creates better CX.
Enhance self-service efficiency
Enable effective visual self service during product unboxing, registration and installation.
Earn customer loyalty
and drive upsell
Leverage visual interactions to complete product registrations and sell new products and services.
Differentiate your brand
Offer intuitive and engaging visual guidance as part of your digital transformation strategy.
USE CASES
Customer receives guidance on measuring the available space for a new oven and gets a recommendation for a suitable model.
Scanning the serial number of a customer’s dishwasher allows the device’s warranty status to be quickly determined.
Step-by-step visual instructions are provided to guide a customer who needs assistance with self-installing a smart thermostat.
Customer views a visual breakdown of each charge on their invoice on paper or via app sharing.
Store clerk receives real-time visual guidance on troubleshooting in-store hardware.
Customer receives in-store AR product information on their smartphone from a ‘virtual shopper.’
Streamline and Automate Product Registration
RELATED CONTENT
No Fault Found Electronic Product Returns Survey Results
Welcome to the first major research project since 2011 on the subject of no fault found returns of
Leading Payment Processor Comdata Slashes AHT by 20%
TechSee enables payment processor Comdata to improve all customer service KPIs using Augmented Reality-based Visual Assistance.
How Visual Assistance Simplifies Self-Installation
Learn how Visual Assistance technology is proven to effortlessly resolve even the most complex product installation issues.
