Have you considered that contact center agents and field service technicians may be the best placed salespeople within your organization? Through regular contact with customers,
The rules of customer service are being rewritten in 2021. Service organizations now play a critical role when interacting with consumers, who expect empathy that
With the rise of ‘contactless service’ in 2021, organizations are realizing that remote support is not just about implementing a tool, it’s a multi-phase journey.
Service activities have never been so complicated and rewarding as they are in 2021. On the one hand, service leaders face unprecedented changes such as
68% of all consumer electronics returns fall under the umbrella of No Fault Found (NFF) — situations when an item is returned despite functioning properly
Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is
In an unstable economy ushered by the pandemic, business resilience is the main objective constraining enterprises across industries. The new normal has become an unprecedented
Avoiding customer churn has always been a priority for service organizations, with almost 40% of cases driven by high-effort customer service. Recent events have also
Enabling closer collaboration between contact center agents and field technicians is rapidly becoming a critical objective of customer service leaders. Even before the pandemic it
More field service organizations than ever are now adopting remote support models, a trend that’s been accelerated by the pandemic to address safety concerns and
Property management organizations, real estate companies, and housing associations are increasing their focus on digital transformation strategies that enable a ‘tenant-first’ approach, while reducing repair
Watch the webinar that explains why visual contactless service is essential to business resilience and how remote visual assistance powered by AI & AR delivers
