Glossary new A C E F G H L M N P R S T V W A Agent CoPilot Agentic AI AI Agents AI Memory AR Annotations Average Handle Time (AHT) C Call Deflection Rate Conversational AI Customer Experience Automation Customer Service Automation E Edge AI Episodic Memory F Field Service Virtualization Fine Tuning First Call Resolution (FCR) First Time Fix Rate (FTF) Foundation Models G Generative AI H Human in the Loop (HITL) Human Machine Interface (HMI) L Large Language Models LLM Token Management M Mobile App Mirroring Multi-Modal AI Multisensory AI N Natural Language Processing (NLP) Natural Language Understanding (NLU) Neural Networks P Procedural Memory Prompt Engineering R RAG, Retrieval-Augmented Generation S Semantic Memory T Technician Utilization Rate V Vector Embedding Virtual Agent Visual AI Visual Remote Assistance Visual Service Voice AI W Work Orders Per Day
