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Smart homes are everywhere—but smart service? Still catching up.
As connected devices flood households, brands face an undeniable truth: the smartest product in the world still fails if customers can’t set it up, troubleshoot it, or trust it. Missed activations, churn from poor Wi-Fi, and early product returns are costing the industry billions.
That’s why the smartest brands are turning to Visual Agentic AI.
The Gap Between Promise and Reality
Customers expect frictionless service, but the numbers tell a different story:
- Over 30% of smart home returns stem from setup frustrations (SES Online, 2024).
- 44% of households that return smart home products indicate the product didn’t work as advertised, indicating a mismatch of expectation and reality (Parks Associates).
- Poor connectivity and complex installation are among the top global churn drivers.
Visual Agentic AI Changes the Game
This technology doesn’t just automate—it sees. Visual Agentic AI brings real-time visibility into every service interaction, transforming support into seamless, context-aware guidance.
How It Works Across the Ecosystem
- For Enterprises: Reduced return rates, higher activation, scalable subscription growth.
- For End Customers: Visual onboarding that makes setup easy, not intimidating.
- For Agents: Shared visibility into customer environments—no guessing.
- For Field Technicians: Visual triage before dispatch saves operational costs.
- For AI Systems: Continuous learning from real-world interactions trains smarter models.
Brands using solutions like Sophie AI—TechSee’s visual engine—report:
- Up to 40% reduction in product returns.
- 30% lower average handling time (AHT).
- 25–35% increase in NPS with AI-assisted support.
From Promise to Performance
In a world where customers expect everything to just work, Visual Agentic AI bridges the last mile of experience. It turns complexity into clarity—before frustration turns into churn.
Want to see how visual onboarding and real-time AI can turn service into your competitive edge? Talk to TechSee and explore how we help Smart Home leaders See the Solution.
