Dear Megan, A CX Customer Advice Column
Welcome to “Dear Megan,” an advice column where innovation meets humor, and customer experience is sprinkled with a dash of wit. I’m Megan Saucier, your
Megan Saucier, Director of Sales NA
Megan Saucier is leading TechSee Sales in the North American market. A customer enthusiast committed to delivering value, Megan brings with her over a decade of experience in Strategic Account Management and Marketing for Fortune 500 companies such as Verint Systems and TeleSpectrum Worldwide Inc.
Author Posts
Great Customer Service: The Rent Paid for Loyalty
In the world of customer loyalty, service is the currency paid. It’s a fundamental truth backed by decades of research – when mistakes happen, customers
Leverage Visual AI To Mitigate The Environment and Financial Impact of Truck Rolls
A truck roll is when a technician or service provider drives to a customer’s location to install or repair equipment. They are a necessary part
3 Takeaways from Field Service USA 2022
Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent
