The Mirage of Agentless AI in Customer Service
The Mirage of Agentless AI in Customer Service The idea of a completely agentless contact center has been gaining attention for years. From what we
Liad Churchill, Head of Brand Communications
Artificial Intelligence and Deep Learning expert, Liad Churchill, brings depth of knowledge in marketing smart technologies.
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AI Customer Service Skills: Handling Complex Calls
Critical AI Customer Service Skills for Handling Complexity Customer service has changed more in the past five years than in the previous two decades. Customers
The 4 Future Roles of the Service Agent
The 4 Future Roles of the Service Agent Customer service agents stand at a turning point. Automation, self-service, and AI have already absorbed much of
Field Service Agentic AI: From Guided Support to Autonomous Operations
Field service management (FSM) has been front-of-mind in terms of efficiency since day one: getting the right technician, with the appropriate skills and parts, to
Agentic AI in Telecoms: from Automation to Autonomous Service Providers
Automation in telecoms has been underway for generations. From robot process automation (RPA) to predictive analysis, to generative AI breaking into the scene, every step
The High Cost of Being Unprepared: How Field Services Can Create a Disaster Recovery Plan
Have a disaster recover plan? TechSee describes the four technologies that will enable field services to continue through disasters.
Overcoming the Challenges of Medical Device Support
Medical equipment manufacturers are discovering the need to enact faster, more accurate and more effortless medical device support systems.
Hear from the Experts: Thoughts on the Future of Computer Vision and Visual Self Service
How does computer vision AI technology impact self service? Gain the insider view as industry experts share their thoughts with TechSee.
5 Proven Ways to Boost Adoption of Visual Assistance
No matter how much potential your visual assistance solution has, if employees resist the push for adoption of new technology, it’s worthless.
4 Innovations that Help Reduce Truck Rolls
Read about the four areas where innovative technologies now allow for continued truck roll optimization, helping organizations save money.
6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them
As gig customer service becomes increasingly popular, there are several issues to overcome. Learn how one technology can solve them all.
5 Ways Home Security Firms can Boost CX with Visual Assistance
Now the customer experience is more important than ever, explore how visual assistance can help home security firms stand out.
