Call Deflection: The Key to Enhancing Customer Satisfaction in 2022
Learn how call centers can reduce call volume and improve operations by automating, rerouting and reducing unnecessary calls.
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
3 Ways to Improve your Customer Experience with Warm Transfers
“Good morning, you’ve reached Alice at Quality Insurance; how can I help you today?” You explain that you are following up on your insurance claim
Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits
The complete guide to augmented reality remote assistance: how it’s used, who can benefit, and what to look for when selecting a vendor
4 Core Challenges Landlords Face With Managing Residential Properties
Managing residential properties – or property management – can be a complex and challenging field, as it involves balancing the needs and expectations of multiple
How to Optimize Contact Center Agent Utilization: A Complete Guide
Call center agent utilization is a core metric – here’s how visual tools help to strike a balance between productivity and staff satisfaction.
