The ROI of Generative AI in CX: The Financial Case for AI Automation
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
Is LLM-Powered CX Automation Ready for Prime Time?
Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the
AI in CX Success: Finding Your Ideal Starting Point, Scaling Up
Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI
AI in CX Automation: It’s Not All or Nothing
Customers expect a seamless and personalized experience from every business in today’s digital age. As a result, companies are increasingly turning to artificial intelligence (AI)
LLMs in CX: The Promise and the Potential Pains
Generative AI, such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. This new class of
Do Normal People Want to Use Generative AI?
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative
Meet Sophie AI: The Future of Service
Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the
The 5 Challenges LLMs Pose to Service Leaders
Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool
AI in Customer Service: Chatbots and ChatGPT are just the Start
AI is rapidly becoming a critical tool in customer service. While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT,
6 Common Uses of AI in Telecommunications
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
Improve Contact Center AHT and FCR with Automated Visual Flows
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
Improve Service Efficiency by Boosting Technology Adoption
Last week we hosted our quarterly Customer Advisory Board. One of the most common concerns raised by multiple enterprise executives was the impact of economic
