Improve Contact Center AHT and FCR with Automated Visual Flows
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
Improve Service Efficiency by Boosting Technology Adoption
Last week we hosted our quarterly Customer Advisory Board. One of the most common concerns raised by multiple enterprise executives was the impact of economic
Seven Questions to Ask When Selecting Your Service Team’s AI Provider
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer
ChatGPT in Service: Practical Innovation or Hype?
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
Service Automation Comes to Mobile Apps With the VI Mobile SDK
Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually
A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology
Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these
3 Main Challenges Field Service Leaders Face in 2023
Today’s field service leaders face a growing number of challenges, many of them not dissimilar to those faced by their predecessors. However, the simultaneous arrival
5 Ways to Ensure Your Support Organization is Ready for the Holiday Rush
The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without a doubt the service organization.
Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced
Taking Computer Vision Out of The Lab: Interview with TechSee’s Product & R&D Leads
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we
Leveling Up Remote Visual Support on Desktop Requires Depth
Our customers and employees live omnichannel lives. Our service needs to offer the best possible experience across every channel and interaction. A few weeks ago,
5 Ways Visual Engagement Technology Counters the Rising Cost of Fuel in Field Service
The rising cost of diesel and gas are hitting the balance sheets of contractors and corporations around the world. This pain is felt particularly acutely
