Adopting CX Innovation: How to Overcome the Challenge
In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
Supercharge Your Service Experience with Visuals for Maximum Impact
In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers
AI-Automated Fiber Customer Installation: A Seamless Self-Service Solution
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. boosting
Pushing the Limits of Conversational AI for CX Automation
Industry events and news coverage are full of companies offering Generative AI, Conversational AI, chatbots, and AI Agents. However, given the relative youth of this
The ROI of Generative AI in CX: The Financial Case for AI Automation
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the
Is LLM-Powered CX Automation Ready for Prime Time?
Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the
AI in CX Success: Finding Your Ideal Starting Point, Scaling Up
Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI
AI in CX Automation: It’s Not All or Nothing
Customers expect a seamless and personalized experience from every business in today’s digital age. As a result, companies are increasingly turning to artificial intelligence (AI)
LLMs in CX: The Promise and the Potential Pains
Generative AI, such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. This new class of
Do Normal People Want to Use Generative AI?
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative
Meet Sophie AI: The Future of Service
Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the
The 5 Challenges LLMs Pose to Service Leaders
Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool
