LLMs in CX: The Promise and the Potential Pains
Generative AI, such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. This new class of
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
Do Normal People Want to Use Generative AI?
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative
Meet Sophie AI: The Future of Service
Generative AI will be transformative for every enterprise. However, today’s early Generative AI solutions lack context, and deliver a poor user experience. These are the
The 5 Challenges LLMs Pose to Service Leaders
Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool
AI in Customer Service: Chatbots and ChatGPT are just the Start
AI is rapidly becoming a critical tool in customer service. While initial conversations now focus on improving chatbots with large language models (LLMs) like ChatGPT,
6 Common Uses of AI in Telecommunications
Explore how AI is being used by telecom companies for network optimization, preventive maintenance, virtual assistants and RPA.
Improve Contact Center AHT and FCR with Automated Visual Flows
2023 has been the year of efficiency. Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service
Improve Service Efficiency by Boosting Technology Adoption
Last week we hosted our quarterly Customer Advisory Board. One of the most common concerns raised by multiple enterprise executives was the impact of economic
Seven Questions to Ask When Selecting Your Service Team’s AI Provider
With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer
ChatGPT in Service: Practical Innovation or Hype?
The technology industry is abuzz with the latest breakthroughs in artificial intelligence. Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are
Service Automation Comes to Mobile Apps With the VI Mobile SDK
Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually
A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology
Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these
