Voice AI: A Key Component of Agentic AI
Voice AI is rapidly becoming a powerful tool for scaling up and automating customer service, sales, and overall customer experience (CX). While this technology shows
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
Unlocking Service Tech Adoption: A People, Process, and Technology Approach
In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. A key challenge lies in successfully
Integrating Visual Service and AI: Iteration to Transformation
In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. The
Is this the AI you are looking for? Identifying the optimal Agentic AI for YOU
Not all Agentic AI solutions are created equal. Finding the optimal Agentic AI for your organization is not a simple task. It seems like every
The Hard ROI & Sustainability Impact of Visual and AI Service and CX
In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries. Today, we delve deeper into
Chatbots vs. Agentic AI: Key Differences and How to Spot Them
At first glance, chatbots and Agentic AI may seem similar—both engage with users and provide automated responses. However, fundamental differences set Agentic AI apart from
How Visual Service and AI Redefine CX Across Industries
In today’s tech-savvy world, customer expectations for service efficiency are higher than ever. Traditional support methods are struggling to keep pace with rising demands, but
The ROI of Agentic AI: Practical Strategy and KPIs
In today’s competitive business landscape, enterprises constantly seek new ways to boost efficiency, improve customer satisfaction, and reduce operational costs. Enter Agentic AI, a game-changing
Agentic AI for the Enterprise: Unlocking Strategic Value
Agentic AI is changing the game for enterprises. Imagine AI systems that don’t just respond to commands but can act independently, learn in real time,
How to Improve Call Center Customer Service
Call centers are the frontline of customer service for many businesses. Providing excellent service in call centers is crucial for maintaining customer satisfaction and loyalty.
Customer Experience Automation: Transforming the Future of Customer Service
Customer experience (CX) is a focal point for businesses striving to achieve a competitive advantage. Online reviews and consumer feedback are paramount, and social media
AI CoPilots Are Incremental, AI Agents Are The Real Breakthrough
The initial promise of artificial intelligence was intriguing: machines capable of augmenting human tasks, enhancing productivity, and optimizing operations. As we stand on the cusp of
