Delivering Delight to Smart Home Leaders
The Impact of Visual Innovation
TechSee’s solutions address smart home leaders’ unique challenges, delivering bottom-line impact across operational performance and customer satisfaction.
Improved AHT
Annual Operational Savings
NPS
Self-Service Success
End-to-End Solutions
From the initial unboxing to troubleshooting and upsells, TechSee’s solutions allow customers to better manage their smart home systems independently while improving remote service and field service performance.
Simplify Self-Service
AI-driven interactive visual guides help customers independently install, configure, and troubleshoot smart home systems, leading to lower support call volumes and happier customers.
- Containment Rate: +40%
- CSAT Improvement: +20%
Improve Contact Center Service
TechSee’s visual solutions allow remote agents to see what users see and visually guide them to resolution. This reduces handling times and improves the accuracy of remote service, transforming technical support for smart home providers.
- AHT Reduction: - 20%
- FCR Improvement: + 19%
Empower Field Service Technicians
Maximize technician effectiveness even in complex scenarios with automated site surveys, real-time visual assistance and AI job verification for on-site personnel.
- Truck Rolls Saved: 40% Reduction
- Operational Savings: Over $100M Per Year
Proven Smart Homes Success
TechSee is the platform of choice for today’s smart home leaders. Deliver more efficient, user-friendly service. From live visual remote support to AI-powered self-service and remote service virtualization, TechSee’s impact speaks for itself.
Self-Install for Smart Home Systems
TechSee’s visual AI transforms the smart home setup process by visually guiding customers for easy, successful self-setup. Intuitive AR guides significantly reduce call rates, returns and other operational expenses. Proven over 90% successful, there is a reason customers love AI and visual-guided setup.
Remote Visual Support
A picture is worth a thousand words. Give your contact center staff a live visual gateway to see the customer’s issues – and the AR tools to guide customers to issue resolution. This streamlines troubleshooting, reduces handling time and customer effort. It has never been easier to improve both customer satisfaction and operational efficiency.
Turn Hold Time into Gold Time
Automatically provide your remote service agents with the info and visuals they need before they even pick up the phone. Collect system and subscriber information alongside visuals of the customer’s issue while they are on hold. This slashes average handling time (AHT) and boosts first contact resolution (FCR), redefining remote assistance for smart home systems.
Field Service Virtualization
Empower your field service experts to visually identify, diagnose, and resolve issues remotely. Proven to dramatically reduce costs, truck roles, and carbon emissions while increasing productivity.
Ready for Tomorrow’s Smart Home Challenges
As the smart home industry evolves, Sohpie AI’s innovations keep you one step ahead, with the technology solutions to address both today’s needs and tomorrow’s expectations.
Sophie AI: Next Generation CX
Sophie AI seamlessly integrates AI and AR into operations, elevating service delivery at all customer interaction points, making smart home services future-ready.
Sophie AI Platform
This comprehensive AI and AR platform delivers seamless visual experiences across customer service, field service, and self-service.
Sophie AI Agents
Autonomous AI agents that interact naturally with customers over chat, phone and video calls. Integrated AI and AR automate customer assistance at scale.
Sophie AI Assist
Empower service staff and field technicians with real-time AI assistance that reduces their effort, while improving service quality and efficiency.
Use the visual angle
