April 2026 Wi-Fi Experience Report
Most operators can see the network. Very few can see the actual WiFi experience across rooms, devices, and usage.
When issues repeat, customers lose trust, call support, and increasingly, churn.
April Highlights
- 71% of households have Wi-Fi issues inside the home
- 86% prefer real-time remote visual resolution over technician visits
- 52% are likely to switch within 6 months if issues remain unresolved
Wi-Fi gaps directly impact churn, support demand, and premium revenue. Without visibility into the in-home experience, teams are reacting, not resolving.
Download the full report to learn where the gaps appear, why they appear, and where you are most exposed to latent churn risk.
