Deliver Connectivity with Confidence
AI-Powered Visual Intelligence, Guiding Confident Actions and Verified Outcomes. Built for Telecom Leaders.
See the Unseen. Win the Home. Retain the Customer.
In today’s market, telecom success is defined inside the home. Whether you’re delivering fiber or fixed wireless, the customer’s lived experience, WiFi coverage, setup success, and real-time resolution are what drive loyalty, churn, and cost.
TechSee offers a telecom-grade automation platform designed to transform in-home service. It combines AI-powered agents, live remote support, and deep diagnostics into one integrated solution. With Connectivity Guru and Sophie Live, your teams gain the tools to resolve problems faster, contain costs, and deliver the experience your network promises.
The In-Home Experience Is a Business Issue
Connectivity failures are driving real financial impact:
- 45% of FWA and broadband churn ties directly to performance issues
- 10 to 15% of all churn occurs within the first 90 days
- Every avoidable truck roll costs between $150 and $1,000
Customers don’t distinguish between signal types or device failures. If it doesn’t work, it’s your fault, and your brand that takes the hit.
Go Beyond the Network. Own the Experience!
Sophie Live
Sophie Live gives your support teams eyes in the home. Through live video and mobile mirroring, agents can see exactly what the customer sees, trigger network scans, and walk them through resolution in real-time.
- Launches instantly with no app required
- Provides a shared visual view for faster issue identification
- Reduces AHT and repeat calls with first-contact resolution
- Captures service data for training, automation, and trend analysis
This isn’t just screen sharing. It’s real-time service clarity that transforms your support experience.
Connectivity Guru
See the Problem. Solve It. Prove It.
Connectivity Guru enhances your WiFi support workflows, empowering agents, technicians, and customers to diagnose and resolve connectivity issues with precision.
- Creates digital twins of the home, showing WiFi connectivity heatmaps
- Runs across Android and IOS
- Detects visual and signal-based reasons for signal degradation, congestion, and interference
- Visually guides resolution steps, simulating optimal hardware placement, and verifies success
- Captures a connectivity “Birth Certificate” at install or repair for future reference
Fully integrated with Sophie Live, it’s the fastest way to turn costly blind spots into moments of trust and efficiency.
Own the Connected Experience
The future of telecom service isn’t just fast, it’s smart, visual, and always-on. With TechSee’s Sophie Live and Connectivity Guru, your team is equipped to win the customer experience battle where it matters most: inside the home.
