Contents
Customer Relationship Management (CRM) systems were designed to centralize data and simplify customer service operations. But in 2025, centralization isn’t enough. Leading enterprises are discovering that their CRM is only as powerful as the context it captures. And context, increasingly, is visual.
Text fields, tickets, and chat logs can only go so far in accurately describing a problem. When an agent sees a note that says “router issue,” it might mean bad placement, a blinking red light, or no power at all. The system can’t differentiate. And that’s where even the best CRMs fall short.
The Visual Layer That Changes Everything
Visual Agentic AI solves this by giving CRM platforms the missing layer of sensory intelligence. With TechSee, agents don’t just read support tickets—they see the problem live, through real-time, app-free video and AI-powered analysis.
This isn’t future-state. It’s live today.
Salesforce + TechSee: Vision in the Flow of Work
As an AppExchange partner and core visual layer of Salesforce’s Agentforce, TechSee integrates directly into the agent console. When a customer calls about an issue, agents can launch a visual session with one click. The platform’s AI layer—trained on millions of interactions—analyzes the image or video feed, recommends next steps, and guides the agent or customer through resolution.
This is what we call Visual Agentic Intelligence: AI that doesn’t wait for clean data—it creates it.
The Impact:
- 35–50% reduction in Average Handling Time (AHT)
- 25% increase in first-time resolution
- 40% fewer escalations to Tier 2/3
- Up to $18M in annual cost savings for enterprise-scale support operations
And for Salesforce users? It means your CRM becomes a command center, not a guessing game.
What Makes Agentforce + TechSee Different?
- TechSee is the eyes of Agentforce—powering real-time visibility into customer environments.
- Every visual interaction becomes a structured data point, improving not only the current call but future automations.
- Agents get proactive support suggestions driven by the combination of CRM history and real-world context.
Why This Matters Now
AI adoption is skyrocketing—but without the right data, even the smartest models hallucinate. Visual data grounds agentic workflows in reality. Instead of waiting for a customer to explain a problem, enterprises can see it—and solve it.
See the Solution
CRM is still the brain. But in 2025, vision is the competitive edge.
Want to empower your Salesforce workflows with real-time visibility? Book a demo with TechSee and discover how the eyes of Agentforce make service smarter, faster, and more human.
