A New Strategic Approach For Field Service Leaders in 2023: Visual Engagement Technology

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on google
Field Service Leaders

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. At its core, these technologies have a simple premise – a picture is worth a thousand words. The proliferation of incredibly capable smartphones and IoT devices enables today’s field organizations to better support, guide, optimize and even virtualize their operations. 

Integrating Visual Engagement Technology in Your Field Service Strategy

Visual Engagement Saving Unnecessary Trips

This past year was a landmark for visual service engagement. Field service leaders supercharged their performance with automated image collection, allowing dispatchers to confirm site readiness before sending out a technician and reducing the need for a second trip. Automated image collection or live video sessions also allowed technicians to confirm the parts and services needed before heading out on a call, optimizing the time spent on site. Safety issues at a location was examined as well through automated image collection, so the technician was prepared for potential hazards before the job begins. After the job was completed, pictures confirmed process compliance.

Integrating Vision Through Artificial Intelligence (AI)

Computer Vision AI is a technology that enables computers to see, recognize, and process images. Computer Vision AI helped field technicians identify unfamiliar makes, models, and parts, reducing time on site and redispatch rates. Computer vision AI has also diagnosed issues and guided technicians through troubleshooting. When work was completed, Computer Vision AI automated job confirmation, ensuring all tasks were completed properly before the technician left the site. More companies also began using computer vision AI to guide customers through some self-service, reducing the need to dispatch technicians and avoiding the cost of increasing headcounts in call centers.

Download this brochure to learn more about how field technicians can be empowered by using remote visual assistance and automated job verification

Visual Self-Service

A growing number of service organizations shifted costly field service calls to remote video service calls, guiding customers to help themselves while confirming process and safety compliance (e.g. lockout-tag out). Major telecommunications providers found that live service virtualization saved them up to 26% in the number of truck rolls.

Visual On-Site Training By Experts

 Older experienced workers were used as remote experts to help newer field technicians and contractors improve the first time fix rate. Using live video calls and integrated AR tools, instructions from a capable source served the dual purpose of training a new generation and getting the job done quickly.

Over the last year alone, enterprise leaders have saved hundreds of millions of dollars using our visual engagement technology to supercharge their service organizations. To see how TechSee’s technology can benefit your field service operations, book a demo with one of our Sales consultants.

Jon Burg, Head of Strategy

Jon Burg, Head of Strategy

Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.


How Visual Assistance Resolves the Challenges of Delivering A Personalized Tenant Experience
Business Operations

Benefits of Remote Visual Assistance Technology For Property Managers and Tenants

Find out how property management organizations are leveraging remote support to enhance tenant experience as part of multiexperience journeys.

How to Boost Field Service Efficiency: 3 Use Cases
Field Service

How to Boost Field Service Efficiency: 3 Use Cases

Let Augmented Reality boost your field service efficiency, optimize scheduling, support complex equipment, and deliver results-driven outcomes.

How To Optimize Field Service Costs
Field Service

How To Optimize Field Service Costs

Improve field service organization costs with these ideas that are proven to achieve savings over the long term while improving CX.