Automate Recall Management with Visual AI Agents

Product recalls are a make-or-break event. The logistical nightmare of staffing your contact center, guiding customers through complex processes, and ensuring compliance can be overwhelming. Transform this chaos from a costly liability into a manageable, data-driven automation with visual AI agents custom-built for recall automation.

From Manual Chaos to Automated Efficiency e

Traditional recall processes are broken. Recalls typically rely on manual recall verification, high call volumes, long wait times, overtime staffing models and unfortunately, significant customer frustration. The slow, error-prone process inflates costs while inflicting lasting damage on your brand reputation and consumer trust.

Sophie AI’s Recall Agents are field-proven at scale, automating the customer’s recall experience. Customers simply upload an image from their smartphone camera, and AI does the rest – visually identifying the model, serial and batch numbers, instantly confirming the product’s recall status and eligibility, and processing the recall.

Interactive, visual guidance guides users through all required steps, from part replacement to safe disposal, and captures visual proof of completion, maintaining a seamless and compliant audit trail. Customers can typically resolve recall-related issues on their own, often in a single, fully-automated interaction. When escalation is needed, customers are seamlessly transferred to human agents with Sophie Live and AI Assist, for easy, visual support.

TechSee recently helped a leading American consumer goods company to deflect nearly 150,000 calls from its contact center. Sophie AI’s Recall Agent successfully automated their customer-facing recall processes, saving millions of dollars and securing their customer reputation.