Contents
In the span of just a few quarters, Visual Agentic AI has gone from emerging category to essential enterprise investment. And TechSee is at the heart of it.
Since September 2024, TechSee has accelerated from powerful proof to market leader, making the visual layer a non-negotiable part of customer service strategies for Fortune 500s, telecom giants, and smart home innovators alike.
From Vision to Visibility
In the last year alone, TechSee:
- Launched Connectivity Guru, a visual diagnostic layer for home networks
- Debuted Sophie AI, the visual brain behind multimodal agentic workflows
- Became a core visual layer in Salesforce’s Agentforce platform
- Was featured in Forbes, Inc., Fast Mode, and CX Today as a leader in AI-powered service transformation
- Helped customers like ADT, Orange Spain, Cochlear, Brinks, and Church & Dwight scale visual support across millions of interactions
Award-Winning Proof
In early 2025, TechSee and ADT jointly received a Stevie Award for innovation in customer service. The metrics? Over 2.6 million virtual sessions completed. A CSAT over 80%. Truck roll avoidance above 75%. A Net Promoter Score nearing 50.
The message from judges was clear: visual-first service isn’t a trend—it’s a new standard.
The Market Is Catching Up
- Gartner, McKinsey, and Deloitte are publishing research on multimodal AI and agentic systems
- Smart home adoption is booming—but support costs are rising
- Customers want answers, not scripts. Visibility gives them confidence
TechSee’s First-Mover Advantage
While others talk about the future, TechSee is shipping it.
- Visual Agentic AI isn’t a product category we joined. It’s one we helped define.
- Multimodal, camera-powered AI wasn’t an add-on—it’s our core.
- We saw the friction between customers and bots—and built the visual bridge to fix it.
What Comes Next
The brands leading in 2025 will be those that don’t just automate, but understand. And understanding comes from seeing what’s really going on.
See the Solution
TechSee’s journey isn’t just about growth. It’s about changing what’s possible. For agents. For enterprises. For AI.
Want to see how we’re helping the world’s most connected brands lead the service frontier? Book a demo and explore what happens when you See the Solution.
