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Bringing Visual AI to Salesforce Agentforce, Einstein Bots, and Flows
In today’s fast-paced, customer-centric world, businesses must innovate to meet customer expectations. Despite a growing demand for personalized experiences, 61% of customers feel undervalued. Companies must invest in technologies that streamline service and deliver genuinely personalized interactions to demonstrate their worth. This is the vision behind Visual Remote Assistance AI (VRAi), now available on Salesforce AppExchange. This game-changing solution is redefining the customer support and onboarding experience.
VRAi makes visual intelligence AI readily accessible across the Salesforce ecosystem, including Agentforce, Einstein Bot, and Salesforce Flows, and is a premium add-on to Salesforce VRA for field Service, but available for any customer experience company. VRAi analyzes user-submitted visuals to read text, identify specific product models, visually troubleshoot hardware or software setup, automate field service job confirmation, verify safety compliance, and even guide users to issue resolution.
Welcome to the future of visually-automated service and customer experience.
Meet VRAi – Visual-Based Automation, Native Across Salesforce
VRAi, TechSee’s Visual Remote Assistance Intelligence solution, is built on a powerful combination of visual, generative, and conversational AI, all delivered seamlessly within any Salesforce environment. This multimodal AI empowers organizations to transform their customer support and onboarding processes by leveraging vision-based AI within Agentforce OR self-service flows to assist customers, agents and technicians with product identification, troubleshooting and issue resolution while providing valuable insights across every image in your dataset.
In an age where 65% of customers expect companies to meet their evolving needs, VRAi offers businesses the agility to enhance customer satisfaction and loyalty while reducing overhead, Agentic AI setup and service times. For enterprise service and CX leaders, VRAi presents an opportunity to deliver highly personalized, fast, and efficient customer service at scale, ultimately leading to increased customer satisfaction and loyalty.
Key Features of VRAi
VRAi’s core functionality lies in its seamless integration with the wider Salesforce ecosystems, including Agentforce, Einstein Bot, Flows and Salesforce Data Cloud. This enables no-code deployment of instantly impactful multimodal AI that is powerful and easy to implement.
Here’s how VRAi elevates your service operations and customer experience:
- Self-Service Automation: From new product setup and onboarding to advanced troubleshooting, VRAi ensures that any customer can complete any task without needing to call support. When the user submits an image, VRAi visually recognizes the product make and model and identifies potential issues. Deliver quick, efficient self-service via any Salesforce solution – including Agentforce – that delights customers – and reduces demand on contact center and field service teams.
- Multimodal Capabilities: Combining the power of text, image, and video processing, VRAi is designed to automate even the most sophisticated workflows. Whether customers interact with text-based guides, video tutorials, or real-time visual support, VRAi adapts effortlessly to different scenarios.
- All The Benefit, None of the Effort: VRAi blends generative AI with machine learning to deliver highly customizable, resilient, and accurate visual intelligence AI. For example, VRAi automatically learns from images captured in VRA video support sessions, delivering enterprise-grade customized visual AI models without the hard work of custom visual AI model training.
- Effortless Integration: With native integration into Salesforce, businesses can deploy VRAi quickly without requiring extensive coding or technical resources.
- Seamless Omnichannel Transfers: Recognizing that not all issues can be resolved by AI, VRAi ensures smooth handoffs between digital self-service like Agentforce and human agents, maintaining the context and history of interactions to provide seamless experiences.
- Unmatched Accuracy: Delivering over 91% accuracy in real-world applications, VRAi brings reliability to customer interactions, minimizing errors and enhancing trust in automated solutions.
- Continuous Learning: VRAi is designed to learn from each session, evolving to provide better, more accurate responses over time. This is an investment that continuously improves customer outcomes.
- Integrated Prompt Refinement: By enhancing AI-driven responses with contextual data, VRAi ensures that customers receive tailored, relevant information that addresses their unique needs.
VRAi: Delivering on Your CX Priorities
For enterprise CX and service leaders, VRAi is more than just another tool in the tech stack. VRAi is a strategic investment in the future of customer experience. By seamlessly delivering multimodal AI and visual intelligence within your Salesforce environment, VRAi empowers you to elevate the customer experience, reduce operational costs, and improve service efficiency.
VRAi is designed to deliver on your real-world business priorities. For example, a leading home security provider integrated VRAi with Salesforce Service Cloud. By leveraging VRAi’s AI-powered visual assistance, the company significantly reduced service times and achieved new levels of customer satisfaction.
The Future of Customer Support is Here
As Paul Whitelam, SVP & GM of Field Service at Salesforce, aptly said, “VRAi is not just another chatbot; it’s the future of customer support.” By blending AI-powered insights with real-world visual assistance, VRAi enables businesses to deliver intelligent, efficient, personalized customer interactions.
Business leaders face incredible pressure to adapt to rapidly changing customer expectations. VRAi on Salesforce offers a robust, scalable solution to elevate customer service experience and operations and upgrade Salesforce’s latest innovations, including Agentforce. VRAi seamlessly integrates and adapts to your needs, helping you revolutionize your customer support experience.
If you’re ready to experience the future of customer support, it’s time to experience it with VRAi. Discover the power of VRAi on Salesforce AppExchange today and take the next step toward delivering exceptional, AI-driven customer experiences.
Read More Here: TechSee Announces Visual Remote Assistance with AI (VRAi) for Visual AI-Powered Automation on Salesforce AppExchange
