In the fast-paced world of service delivery, the most significant threat isn’t always external competition—it’s the silent erosion of internal expertise.​ Tribal knowledge—the unwritten, experience-based

There’s a painful irony at the heart of smart home innovation. Consumers invest in connected devices (cameras, doorbells, thermostats) to simplify life. But when setup

AI is changing the customer service game. For service leaders across nearly every industry, AI is the key to scaling smarter, driving revenue, and keeping

Our homes are filled with innovative products designed to make life more convenient, secure, and efficient. Yet, despite their cutting-edge capabilities, these products often fail

At launch, chatbots made a huge splash. They handled FAQs and quick questions, giving us a taste of automated CX and support. But in today’s

Artificial Intelligence (AI) is everywhere these days, and it’s changing how businesses interact with their most prized asset: their customers. We’ve all experienced chatbots that