The Connectivity Mandate: Rebuilding Telecom Customer Trust in 2026
Telecoms have spent the last decade promising whole‑home connectivity. The ads talk about gigabit speeds, Wi‑Fi everywhere, and a seamless experience across every device and
Jon Burg, Head of Strategy
Jon Burg Led product marketing for Wibiya and Conduit, bringing new engagement solutions to digital publishers, in addition to launching Protect360, the first big-data powered mobile fraud solution. With 15 years of delivering value for several other technological brands, Jon joined TechSee to lead its product marketing strategy.
Author Posts
AI in Service: 10 Trends That Will Shape 2026 and Beyond
In 2026, the biggest shift in AI for Service will not come from a breakthrough algorithm. It will come from something much simpler and far
Guarantee Whole Home Connectivity with Connectivity Guru for Field Service
Whole-home connectivity is no longer a theory or marketing claim. It’s a brand commitment. To attract and retain customers, Telecom leaders are promising reliable coverage
Sophie Live Assist: Boost Service Performance with Visual AI
In today’s customer service landscape, contact centers grapple with increasingly complex technical inquiries, from hardware, connectivity and setup issues, to frustrating, troubleshooting issues. These challenges
What Is Vibe Service? The Missing Link in Customer Support AI
AI has changed how we write, code, and create. Now, it’s changing how we serve. Welcome to the age of Vibe Service. Vibe Service sets a
Why Agent CoPilots Fall Short and How To Bridge the Gap
In today’s fast-paced customer service landscape, contact center agents face mounting pressures that often go unnoticed. While businesses strive to enhance customer experiences, the well-being
The Hidden Risk in Service Organizations: Losing Tribal Knowledge
In the fast-paced world of service delivery, the most significant threat isn’t always external competition—it’s the silent erosion of internal expertise. Tribal knowledge—the unwritten, experience-based
How to Reduce Smart Home Returns with Effective WiFi Troubleshooting
There’s a painful irony at the heart of smart home innovation. Consumers invest in connected devices (cameras, doorbells, thermostats) to simplify life. But when setup
AI That Sees, Solves, and Scales: The Future of Customer Service
AI is changing the customer service game. For service leaders across nearly every industry, AI is the key to scaling smarter, driving revenue, and keeping
Unlock Always-On Smart Home WiFi Connectivity with Connectivity Guru
Our homes are filled with innovative products designed to make life more convenient, secure, and efficient. Yet, despite their cutting-edge capabilities, these products often fail
Gaurentee WiFi Connectivity with Connectivity Guru
Delivering WiFi connectivity guarantees is very challenging. WiFi is not a physical product that can be easily seen or understood. As a result, uncovering and
AI-Driven Customer Service Demands Humanized CX
At launch, chatbots made a huge splash. They handled FAQs and quick questions, giving us a taste of automated CX and support. But in today’s
