Computer Vision AI: The Secret of Successful Contact Centers
As the capabilities of Computer Vision AI grow, contact centers are finding innovative ways to improve customer service delivery.
Andrew Mort, Content Manager
Andrew Mort brings extensive experience of writing compelling B2B and B2C copy, including press releases, thought leadership articles and marketing content.
Author Posts
How To Measure Your Self Service Success: 5 Metrics
The development of self service has led to challenges in evaluating success. Discover new KPI metrics and visual tech tools to boost scores.
Vision in Automation: Boost Agent Productivity with Smart Eyes
Keeping your agents happy is vital for your business to succeed. Tech tools help to increase productivity and revolutionize contact centers.
Buddying Up with a Virtual Employee Assistant: The Focus of Agent Development
Combining visual assistance with a VEA allows agents more time to devote to complex activities. Read on to discover how & why this is so
Insurance Claims Processing Powered by Computer Vision
Learn how to optimize insurance claims processing with computer vision.
The Route to Fully Autonomous AI Self Service Starts at your Contact Center
We look at how crowdsourcing the expertise of contact center agents creates autonomous self service platforms
5 Trends Set to Define Next Generation Customer Experience in 2019
2019 is set to be a pivot year for CX initiatives. Check out the 5 trends set to define Next-Gen Customer Experience in 2019
