AR in the Automotive Industry: The Tech That’s Driving A New Future
Augmented reality is transforming every area of our lives. Discover how & why AR is enhancing the driving experience.
Andrew Mort, Content Manager
Andrew Mort brings extensive experience of writing compelling B2B and B2C copy, including press releases, thought leadership articles and marketing content.
Author Posts
4 Ways Agents Can Help Create the Ideal Customer Journey Map
When CX professionals create customer journey maps, it’s frontline contact center agents who can provide the most valuable insights.
How Computer Vision Applications are Changing the World
Computer Vision applications are transforming the world today and the future, including in industry, warfare, healthcare and CX.
POS System Support in the Cashless Society
Dealing with Point of Sale downtime effectively is how retailers prevent crises turning into catastrophes – here’s what you need to know.
3 Reasons Why You Need to Provide an Effortless Customer Experience
Discover why it is so important to ensure minimal effort customer experiences and how to deliver them.
Call Center Mistakes to Avoid to Retain Customers and Improve their Experience
A positive experience is a key part of customer loyalty. Steer clear of these 10 call center mistakes that are turning your customers away.
6 Testimonials of How Visual Assistance Saved The Day
In the following scenarios, find out how visual assistance saved the day by allowing agents to visually guide customers.
New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology
World-leading companies improve all customer service KPIs with Visual Assistance – this white paper reveals how and why the technology delivers across the board.
7 Technologies that Transform your Call Center Training Process
Call center training time drops dramatically with these 7 standout technologies – get to grips with them all right here.
2019 Consumer Electronics Survey: NFF Returns
NFF returns are costing companies more than $17 billion. This survey discovers why consumers return items and how to address these issues.
Can IoT Predictive Maintenance Transform the B2C Field?
IoT predictive maintenance technology makes proactive customer assistance possible. How will this impact customer experience?
Call Center Culture: A Vital Ingredient for Your Bottom Line
Improving call center operations is key in helping retain agents. Discover how to use visual assistance for an effective call center culture.
