AI Solutions for Home Security CX
The Impact of Visual Innovation
TechSee’s platform addresses the unique challenges home security providers and manufacturers face, improving operational efficiency and customer satisfaction.
Annual CO2 Reduction
Annual Operational Savings
NPS
Self-Service Success
Comprehensive Security Management
From installation and setup to troubleshooting, TechSee empowers customers and technicians to easily manage home security systems, delivering peace of mind and reducing overhead.
Empower Field Service Technicians
Maximize technician effectiveness even in complex scenarios with automated site surveys, real-time visual assistance, and AI job verification for on-site personnel.
- Truck Rolls Saved: 40% Reduction
- Operational Savings: Over $100M Per Year
Improve Contact Center Service
TechSee’s visual solutions reduce handling times and improve the accuracy of remote service and troubleshooting, transforming technical support for home security.
- AHT Reduction: - 20%
- FCR Improvement: + 19%
Simplify Self-Service
TechSee’s AI and AR visually guide customers through set up, configuration, and troubleshooting, reducing call volumes and wait times.
- 90% Containment Rate
- +20% CSAT
Proven Success in Home Security
TechSee is the platform of choice for today’s Fortune 1000 home security leaders. From service virtualization to AI-powered visual self-service, TechSee’s impact speaks for itself.
Field Service Virtualization
Empower your field service experts to visually identify, diagnose, and resolve issues remotely. Proven to dramatically reduce costs, truck roles, and carbon emissions while increasing productivity.
Remote Visual Support
A picture is worth a thousand words. Give your contact center staff a live visual gateway to see the customer’s issues – and the AR tools to guide customers to issue resolution. This streamlines troubleshooting and reduces handling time and customer effort. It has never been easier to improve both customer satisfaction and operational efficiency.
Turn Hold Time into Gold Time
Automatically provide your remote service staff with the information and visuals they need before they even pick up the phone. Collect key data such as system and subscriber information, as well as visuals of the customer issue while customers wait on hold. This slashes average handling time (AHT) and boosts first contact resolution (FCR), redefining remote assistance and keeping homeowners safe.
Instant Surveys, Better Quotes
Site surveys and job quotes can take weeks. With TechSee, you can instantly, automatically, and visually survey any job site. Beat your competition and provide accurate quotes in minutes. Best of all, ensure you send the right technician and equipment for every job, saving time and cost.
Visual AI-Automated Job Verification
Ensure every job is completed correctly, from security system installations and repairs to safety compliance. Customized computer vision automatically verifies that your requirements are met, eliminating costly follow-up dispatches and greatly reducing operational overhead.
Sophie AI: Next Generation CX
As the home security industry evolves, Sohpie AI’s innovations keep you one step ahead, with the technology solutions to address both today’s needs and tomorrow’s expectations.
Sophie AI Platform
This comprehensive AI and AR platform delivers seamless visual experiences across customer service, field service, and self-service domains within the home security industry.
Sophie AI Agents
Autonomous AI agents that interact naturally with customers over chat, phone and video calls. Integrated AI and AR automate customer assistance at scale.
Sophie AI Assist
Empower service staff and field technicians with real-time AI assistance that reduces their effort, while improving service quality and efficiency.
Use the visual angle
