VISUAL ASSISTANCE LEVELS UP
CUSTOMER SUPPORT
One of the largest tech companies increases the efficiency of their service organization with real-time visual guidance
+13%
First-Call
Resolution
+3
Customer Effort Score
(basis points)
14%
Customer
Satisfaction
BACKGROUND
This global technology leader continuously seeks ways to offer better customer experiences. Global support teams assist customers across several smart home devices, including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers, and security systems. Efficient service is a core company value. They implemented TechSee’s visual engagement platform to improve their service efficiency at every step.
The Visual Engagement Difference
With about 25,000 visual support sessions a month, customers connect with the service team via TechSee’s visual engagement platform. They get a live visual connection directly to a customer service representative, allowing the representative to quickly understand the problem, and guide them to resolution. Integrated mobile device mirroring similarly enabled visual app and setup support. Customer satisfaction and first-time fix rates improved significantly. With TechSee, this Fortune 10 company brings visual clarity to every service interaction.
We hope you don’t need help, but if you do - we’ll TechSee you! The magic of TechSee is making all the difference.
