The Visual Agentic AI Platform
Deliver amazing service experiences across every team and touchpoint.
Sophie AI: Visual Agentic AI for Every Team, Every Touchpoint
Accelerate your AI to ROI timeline, with Visual Agentic AI that augments your human staff, and simplifies complex service.
Sophie’s Visual Agentic AI learns from every service interaction and asset, capturing your tribal knowledge.
Sophie AI then applies this knowledge to augment or automate every service experience – from onboarding to contact center and field service.
Smarter Self-Service
Meet your visual Sophie AI Agents. They are trained on your documentation, processes and tribal knowledge – so they can visually guide any user to full resolution.
Boost your digital onboarding, retention, and self-service containment with Visual Agentic AI that shows customers how to set up your hardware, or resolve any issue, quickly and easily.
With millions of successful customer interactions and over 90% self-setup success rates, there is a good reason why Fortune 500 leaders trust Sophie AI for their self-service.
Supercharge Your Remote Service with Sophie Live
Deliver faster, better contact center service experiences, with Visual Agentic AI, using Sophie Live.
Sophie Live makes the invisible, visible. Live visual support allows agents to see what the customers see, so they can visually guide customer to full-resolution.
Need more help? Sophie Live Assist visually identifies hardware, diagnoses issues, and guide agents. Dealing with connectivity issues? Connectivity Guru builds digital twins and 3D connectivity heatmaps, so agents and customers can easily understand and improve connectivity issues.
And so much more.
More Productive Field Service
Visual Agentic AI improves your field service performance at every touchpoint.
- Virtualize service interactions with Sophie Live – reducing up to 40% of dispatches.
- Pre-dispatch, visual site inspections determine job requirements, reducing unnecessary truck rolls.
- While on-site, technicians visually consult your remote experts, are guided by your AI Agents, use Connectivity Guru for connectivity setup and troubleshooting.
- Ready to close out? Improve FTF with AI Agents for automated job confirmation.
The net impact? Tens of millions of dollars saved, reduced customer churn, and slashes carbon emissions.
Enterprise Grade: Integrations, Security, Scalability
The Sophie AI Visual Agentic AI platform integrates with nearly every major tool in your CX stack, including all major CRMs and service platforms. Enable seamless service continuity and data transfer for your customers and your staff. All of this is built on our SOC2-certified state-of-the-art architecture. With over 99.99% SLA compliance, Sophie AI is built for global, enterprise scale.
See Sophie for yourself.
