No Fault Found Electronic Product Returns Survey Results

Welcome to the first major research project since 2011 on the subject of no fault found returns of electronic products.

When you download this 2020 survey, you’ll discover exactly why 41 percent of consumers have returned a non-defective device in the past 12 months and how companies can slash return rates.

The survey provides a full breakdown of the categories most affected by no fault found (NFF) product returns, including small home appliances such as coffee machines, entertainment products, small gadgets, phones and tablets, large white goods and home office products.

Enter your details and get your hands on this groundbreaking survey.

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