Providing Effortless Experience to the P&C Insurance Customer

Within the global insurance industry, success is often measured by the efficiency of the claims handling process. Financially, claims represent the largest single cost to insurance companies and are considered a critical operational factor for property and casualty (P&C) insurers. In addition, both the efficiency and ease of the claims process have a significant effect on customer satisfaction.

Insurance companies are seeking innovative ways to differentiate their offerings from the competition and be more customer-centric in order to gain a competitive advantage. P&C insurers are increasingly automating processes by leveraging technologies such as artificial intelligence (AI) and robotic process automation (RPA). This has given rise to a new era of Insurtech companies, new players using technology to disrupt the insurance industry with innovative business models that focus on a fast and efficient approval process.

This report, “Providing Effortless Experience to the P&C Insurance Customer” takes a closer look at the fundamental transformation the P&C insurance industry is undergoing, and the active strategies insurers must implement to enhance customer loyalty and offer value-added services to ensure profitability.

Download this report to learn how Visual Assistance is a proven method of achieving these goals and retaining today’s empowered and engaged customers


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