Deliver Amazing Consumer Electronics CX
The Impact of Visual Innovation
TechSee’s visual solutions address the unique CX and service challenges of consumer electronics and household appliances, delivering tangible ROI.
Returns
Self Service Containment
AHT
FCR
End-to-End Solutions
From initial unboxing to troubleshooting and upselling, TechSee offers comprehensive solutions that cater to every aspect of the customer journey. Ensure seamless, practical support and automation for everything from large appliances to wearables.
Simplify Self-Service
Empower your customers with AI-driven self-setup and onboarding capabilities. Visually guide customers through easy setup, how-to guides, service, and troubleshooting AI flows, reducing the need for live support.
- Containment Rate: +40%
- CSAT Improvement: +20%
Improve Contact Center Service
Boost the efficiency of your contact center with real-time visual service. Remote representatives can easily see what the customer sees, enabling them to provide precise and quick AR guidance and solutions - no app install required.
- AHT Reduction: - 20%
- FCR Improvement: + 19%
Empower Field Service Technicians
Equip your field service technicians with advanced AI tools that improve productivity.
Assess job requirements before dispatch. On-site, receive real-time visual guidance from experienced remote experts. Then, visual AI automatically verifies success.- Truck Rolls Saved: 40% Reduction
- Operational Savings: Over $60M Per Year
Proven Smart Homes Success
Deep experience and packaged solutions deliver substantial service, operations, and CX impact for the world’s leading consumer electronics brands and retailers.
Self-Install Automation for Consumer Electronics
Empower customers to self-install and learn how to use new products with automated visual guidance, improving digital containment.
Customers follow visual unboxing guides to complete setup and onboarding easily, enhancing their experience and reducing support volume.
Remote Visual Support
Provide remote agents with the ability to see what the customer sees, and the AR tools to streamline guidance, improving customer satisfaction and operational efficiency.
Live visual support enables agents to quickly identify and resolve complex problems, avoiding unnecessary delays and returns.
Turn Hold Time into Gold Time
Provide your remote service agents with the information and visuals they need before they pick up the phone, slashing your AHT and boosting your FCR.
While on hold, customers can upload relevant visuals and information, turning idle time into productive resolution time. You can even use AI-powered visual guides to resolve the customer inquiry, reducing overhead.
Field Service Virtualization
Empower your field service experts to visually identify, diagnose, and resolve issues remotely – dramatically reducing costs, truck rolls, and carbon emissions while increasing productivity.
Reduce in-person visits by virtualizing field service with AI diagnostics and verification.
Sophie AI: Next Generation CX
Sophie AI seamlessly integrates AI and AR into operations, elevating service delivery at all customer interaction points, making smart home services future-ready.
Sophie AI Platform
This comprehensive AI and AR platform delivers seamless visual experiences across customer service, field service, and self-service.
Sophie AI Agents
Autonomous AI agents that interact naturally with customers over chat, phone and video calls. Integrated AI and AR automate customer assistance at scale.
Sophie AI Assist
Empower service staff and field technicians with real-time AI assistance that reduces their effort, while improving service quality and efficiency.
Use the visual angle
