Deliver Amazing Consumer Electronics CX
The Impact of Visual Innovation
Returns
Self Service Containment
AHT
FCR
End-to-End Solutions
Simplify Self-Service
Empower your customers with AI-driven self-setup and onboarding capabilities. Visually guide customers through easy setup, how-to guides, service, and troubleshooting AI flows, reducing the need for live support.
- Containment Rate: +40%
- CSAT Improvement: +20%
Improve Contact Center Service
Boost the efficiency of your contact center with real-time visual service. Remote representatives can easily see what the customer sees, enabling them to provide precise and quick AR guidance and solutions - no app install required.
- AHT Reduction: - 20%
- FCR Improvement: + 19%
Empower Field Service Technicians
Equip your field service technicians with advanced AI tools that improve productivity.
Assess job requirements before dispatch. On-site, receive real-time visual guidance from experienced remote experts. Then, visual AI automatically verifies success.
- Truck Rolls Saved: 40% Reduction
- Operational Savings: Over $60M Per Year
Proven Consumer Electroncis Success
Deep experience and packaged solutions deliver substantial service, operations, and CX impact for the world’s leading consumer electronics brands and retailers.
Smarter WiFi Connectivity
Deliver guaranteed, always-on WiFi connectivity.
Best-in-class solutions make it easy for consumers, field technicians and remote agents visualize, understand and improve WiFi connectivity.
Self-Install Automation for Consumer Electronics
Empower customers to self-install and learn how to use new products with automated visual guidance, improving digital containment.
Customers follow visual unboxing guides to complete setup and onboarding easily, enhancing their experience and reducing support volume.
Remote Visual Support
Provide remote agents with the ability to see what the customer sees, and the AR tools to streamline guidance, improving customer satisfaction and operational efficiency.
Live visual support enables agents to quickly identify and resolve complex problems, avoiding unnecessary delays and returns.
Turn Hold Time into Gold Time
Provide your remote service agents with the information and visuals they need before they pick up the phone, slashing your AHT and boosting your FCR.
While on hold, customers can upload relevant visuals and information, turning idle time into productive resolution time. You can even use AI-powered visual guides to resolve the customer inquiry, reducing overhead.
Field Service Virtualization
Reduce in-person visits by virtualizing field service with AI diagnostics and verification.
Sophie AI: Next Generation CX
Sophie AI Platform
Sophie AI Agents
Sophie AI Assist
Use the Visual Angle
