Improving Service & Operational KPIs with Vision

Vodafone Group, the fourth largest global mobile operator, faced growing competition and rapidly rising operations costs. Vodafone sought to differentiate its customer service offering while improving operational efficiency. In line with its customer commitment, Vodafone searched for innovative technology that could provide real-time remote assistance to customers, further its digital transformation initiatives, and drive down costs associated with contact center operations and technician dispatches.

The Visual Intelligence Difference

This Telco leader chose TechSee’s visual assistance & intelligence platform. Vodafone agents now assist customers using remote visual assistance to see the issue in real-time through the customer’s smartphone camera. Activities previously requiring a technician dispatch can now be performed by remote experts. Due to the incredible results on all major KPIs and the associated cost savings, Vodafone has decided to take the next step to deploy visual automation. Visual self-service powered by computer vision AI will help customers with complicated unboxing while improving call deflection.