Delivering WiFi connectivity guarantees is very challenging. WiFi is not a physical product that can be easily seen or understood. As a result, uncovering and explaining the reasons for WiFi gaps is a costly, frustrating challenge. Connectivity Guru changes the game, bringing visual clarity to WiFi connectivity. Leveraging the latest advances in AI, Connectivity Guru provides visual insights into WiFi issues, making connectivity troubleshooting and service straightforward, customer-friendly, and cost-effective.
With today’s advances in AI, delivering always-on connectivity need not be so complicated. Connectivity Guru makes your WiFi connectivity guarantee into a readily accessible reality, bringing visual clarity to your WiFi service experience.
Meet Connectivity Guru
Connectivity Guru is a purpose-built Agentic AI that powers always-on connectivity. Simply put, Connectivity Guru provides visual understanding and actionable insights to WiFi connectivity, unlocking easy setup and quick issue resolution at scale.
Key Benefits
- Reduced operational costs through AI automation and human-agent augmentation
- Minimized customer churn by resolving issues quickly and proactively improving self-setup
- Increased customer satisfaction with faster, easier connectivity solutions
- Improved sales and upsell opportunities with AI guidance and intuitive, visual explanations of connectivity issues
- Deep, actionable insights based on connectivity signal data, 3D spatial analysis, and visual identification of causes of signal interference to optimize connectivity
Reliable connectivity is mission-critical to telecom providers, smart home providers, and consumer electronics leaders. Connectivity Guru makes your WiFi connectivity guarantee a cost-effective, customer-friendly proposition.
As a Sophie AI application, Connectivity Guru is natively integrated into TechSee’s open platform. This enables seamlessly integrated, AI-driven connectivity experiences at every step of your customer journey and across any internet-connected device. This unlocks superior QoI (Quality of Install) and CPE-agnostic solutions for customers, remote agents, remote sales and field technicians.
Connectivity Guru: AI Automation Across The Customer Lifecycle
To help bring this concept to life, let’s consider Jen, a model customer.
Jen is a working mom in her late 30s. She works from her 3,000-square-foot suburban home two days a week and has three energetic kids who enjoy gaming and streaming video. Jen is considering upgrading her home internet to FiberCo’s WiFi+, her local provider’s new fiber option that offers guaranteed WiFi connectivity across her home.
Remote and Digital Sales
Jen schedules a remote consultation through the FiberCo website. Steve, a remote consultant at FiberCo, uses TechSee’s live video capabilities to visually connect with Jen, establishing a personal relationship as he assesses her connectivity needs. Using Connectivity Guru, Steve shows Jen a 3D WiFi heatmap of her home, visually explaining coverage gaps while illustrating why he recommends the mid-tier, premium FiberCo WiFi+ package.
Jen confidently selects the service package Steve recommends.
Onboarding & Activation
The first 30 days with any new customer are often the most challenging.
Jen scans the QR code on her self-install package. Flora, FiberCo’s Sophie AI Agent, visually guides Jen step-by-step through the entire fiber install and WiFi setup process. After completing the router setup, Flora guides Jen to the optimal placement of each mesh node. A final 3D connectivity scan confirms and documents the WiFi connectivity in FiberCo’s CRM system for future reference.
Finally, Flora recommends Jen consider a three-month trial of FiberCo’s new streaming service. With Jen’s consent, Flora gets Jen started with this introductory offer.
Leading enterprises that use visual AI automation have seen over 90% self-install success rates and a 40% reduction in churn.
Automated and Remote Troubleshooting
Seven months after installation, Jen calls FiberCo’s support line and speaks with Alice, a support agent with only three weeks of experience. Alice uses Sophie AI’s Agent Assist to guide Jen through the entire support flow. The AI Assistant helps Alice guide Jen as she performs a new scan, then compares it with her initial scan, identifying what has changed and why.
Connectivity Guru shows that Jen’s home office and playroom have poor WiFi coverage because a mesh node previously located in the living room has been moved to the kitchen, and it is now plugged in behind a microwave. Alice shows Jen where to move the mesh node, restoring full connectivity. This remote service session helps to avoid a costly field service technician dispatch and a frustrating 2-3 day service time.
Field Service Augmentation & Automation
One year later, Jen installed a smart home system. The kids are getting bigger, and Jen wants to monitor the backyard from her home office.
Her new outdoor smart home camera has trouble connecting to the WiFi. The smart home provider’s technician uses Connectivity Guru to show Jen that the issue isn’t with the camera’s WiFi but rather with her FiberCo WiFi network coverage, thus avoiding a product return.
Jen uses FiberCo’s chatbot to schedule a technician visit. An automated Sophpie AI Agent collects images of Jen’s issue and maps her connectivity status. This validates the dispatch and determines the requirements. A two-story ladder is required as the WiFi camera is installed along the roofline. These insights improve dispatch efficacy and reduce secondary truck rolls.
Jeff, a contract technician, uses Sophie AI’s Agent Assist as an expert coach and advisor. With integrated Connectivity Guru, AI Assist helps Jeff run diagnostics to confirm the issue, then visually guides Jeff through each step in the process. All progress is automatically recorded, automating job verification and providing service visibility in FiberCo’s CRM.
Connectivity Guru shows Jeff that WiFi coverage outside the home will require an additional mesh node. Jeff uses the 3D connectivity heatmap to show Jen the issue and illustrate how his upgrade recommendation will improve outdoor coverage. With just a few taps and Jen’s signature, Jen upgrades her WiFi service package – improving FiberCo’s revenue and Jens’ CX.
Discover what Connectivity Guru can do for you!
These are just a few examples of how Connectivity Guru is already beginning to transform service and CX for enterprises across Telecom, Smart Home, Home Security, Consumer Electronics, and more. With Sophie AI in your corner, meeting your always-on, high-speed WiFi connectivity guarantees has never been easier.
Want to learn more? Please reach out to us to schedule your free consultation today.
And be sure to join our webinar on March 12 to learn more.
Heading to MWC? Give Connectivity Guru a try for yourself! We look forward to seeing you there.
