AI Self Service: Applications, Benefits & Best Practices
Take key steps to embed artificial intelligence in customer self-service and position your contact center at the cutting-edge of support.
Hagai Shaham, Director of Strategic Accounts
Hagai joined TechSee in its beginnings in 2016 and has profound knowledge of its solutions and the audience it caters to. He is currently serving as TechSee's Director of Strategic Accounts to ensure clients realize the full value from their solutions and partnerships.
Author Posts
Billing Dispute with a Customer? Try Visual Engagement for Real-time Proof
Visual engagement technology enables enterprises to handle billing related issues satisfactorily.
Smart Coffee Machines: Greater Need for Support At Scale
Best practices from supporting home coffee machines over the last decade are a good indicator of the future support needs for smart home devices
PPV Customer Service Case Study: Cable Company Avoids a TKO
A case study exploring how adding visual assistance capabilities can improve CX by helping companies resolve baffling customer issues.
How Visual Claims are Reforming the Future of Insurance
The insurance industry is constantly grappling with ensuring customer satisfaction. Read how visual engagement technology enables success.
Visual OmniChannel Contact Center– Give Customers the Experience They Crave
Learn about the challenges, solutions and reasons why businesses should be setting up visual omnichannel contact centers.
11 Companies Dedicated To Helping Enterprises Improve Their Customers’ Experience
A list of customer service and tech support technologies aimed at helping enterprises boost their customer satisfaction at scale and lower customer churn.
8 Customer Service Automation Softwares To Watch For
A year ago we’ve looked at a group of companies that were leading the way in bots. Here is a look back at those companies to see what’s changed.
Customer Service Innovation — How Chatbots are Evolving
Learn how Chatbots are evolving and leading the way in customer service innovation.
Support of Things Explained in 90 Seconds – Video
IoT support services present big opportunities but also great challenges. Find out how SoT companies meet those challenges.
How Visual Support Enhances Customer Service Experience
Is Visual Support the new way forward for customer service? This article will look at why Visual Support is now more important than ever, and
Overcoming the Language Barrier In Customer Service With Visual Support
Find out how TechSee’s visual support platform opens doors to communication across demographics resulting in smoother customer service
