How Customer Loyalty has Changed Post-Pandemic, and What You Should Do About It
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the best price were often the
Daniela Levi, Director of Product Marketing
With years of product marketing experience in the high tech world, Daniela Levi brings enthusiasm for new product GTM strategy, content strategy and the lead nurture process. She is currently leading TechSee's product marketing team.
Author Posts
3 Reasons Customers Say They Don’t Trust Chatbots, and What You Can Do About It
The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience by reducing wait times, delivering
3 Costly Points of Failure in Omnichannel Customer Experience and How to Fix Them
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your
Customer Effort Score (CES): Your Complete Guide to Earning One
The amount of effort a customer exerts during an interaction impacts customer loyalty. Read why a high CES is important & how to achieve it.
Five Strategies To Boost Customer Experience in Telecom
Customer service has always been important for building and maintaining a competitive edge in the telecom industry. That hasn’t changed – but with new norms
Customer Self-Service: Pros, Cons, Examples
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not
10 Innovative Ways Companies are Winning with AI Today
It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any point in history. In the
How Computer Vision AI Facilitates 5G Rollout in the Telecom Industry
The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone
2021: TechSee’s Year in Review
What advances have we seen in 2021? Discover the answer in this explanatory report on the past year’s developments.
2022 Trends That Will Impact the Call Center Industry
Explore predicted trends in the call center world to help you plan your business goals for the coming year.
The True Remote IT Support Cost & How to Optimize this Necessary Expense
Discover how visual assistance can help reduce the high cost of remote support and enable you to offer more efficient customer service.
The Benefits of Visual Assistance in the New Hybrid Field Service Model
Discover the importance of visual assistance in your hybrid field service workforce to increase FTF, eliminate the need for a truck roll & improve CX.
